GM - Learning &Development Manager

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About This Role

We are seeking a Learning & Development Partner to design and deliver strategic learning solutions that enable service line transformation and future capability development across VOIS. The individual will play a key role in shaping the upskilling and reskilling agenda, collaborating with GMT members, HR Directors and cross-functional teams to deliver impactful, scalable and digitally-enabled learning interventions.

What you’ll do

• Strategise, design and deliver the L&D plan for assigned service lines, including long-term upskilling and reskilling roadmaps aligned to the organisation’s future capabilities.
• Collaborate with GMT members and HR Directors to translate business priorities into learning solutions that support service line transformation and growth.
• Lead capability assessments and identify skill gaps, promoting the use of GROW and other assessment methodologies.
• Use digital tools to create flexible, innovative learning programmes that also contribute to budget optimisation.
• Partner with the wider L&D team to design and deliver technical, behavioural and leadership interventions.
• Develop and monitor frameworks to assess the effectiveness of learning transfer and measure programme impact.
• Champion and drive a digital-first learning culture across the organisation.
• Globalise learning interventions where possible to ensure standardisation and alignment with VOIS location strategies.
• Manage an annual learning budget of approximately €200k.

Who you are

• You bring a strong understanding of VOIS, CSO transformation and service line capabilities, with the ability to link learning strategies to business priorities.
• You are self-driven and able to build rapport quickly with diverse stakeholders to support learning outcomes.
• You have experience partnering with business leaders to manage and deliver large-scale learning programmes.
• You demonstrate strong business partnering, stakeholder management and influencing skills.
• You are comfortable working within matrixed structures and collaborating across multiple teams.
• You have people management experience and the capability to lead learning initiatives effectively.
• You hold a recognised Learning & Development certification.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• The opportunity to influence large-scale capability transformation across a global organisation.
• A role that provides autonomy, strategic exposure and cross-functional collaboration.
• The ability to drive digital learning innovation and shape the future talent landscape of VOIS.

What skills you will learn

• Advanced capability assessment and workforce transformation planning.
• Designing scalable digital learning ecosystems and measurement frameworks.
• Global stakeholder management in a highly matrixed organisation.
• Leading strategic learning programmes with measurable business impact.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.