Process and Digital Practice Lead

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

Disclaimer: This role is open to all VOIS locations

We are seeking an experienced and forward‑thinking Process & Digital Practice Lead to guide a high‑performing team of process engineers and digital consultants within our Business Excellence function. This role focuses on driving technical excellence, modernising ways of working, and enabling major transformation across VOIS. The individual will oversee delivery of process engineering and digital engagements, ensure application of industry‑leading methodologies, and shape practices that enhance operational efficiency, customer experience, and business performance.

What you will do

-Lead, mentor, and develop a multidisciplinary team, fostering a collaborative culture focused on continuous improvement and professional growth.
-Oversee high‑quality technical delivery across process engineering and digital transformation initiatives, ensuring all work is executed effectively, on time, and to defined quality standards.
-Establish and embed modern methodologies such as Lean, Six Sigma, Agile, and digital frameworks to raise the bar for consistent and efficient delivery.
-Ensure all engagements contribute to measurable improvements in cost efficiency, operational quality, customer experience, and employee experience.
-Build an integrated transformation capability with clear scope, vision, and priorities that support VOIS’ long‑term strategic direction.
-Implement strong quality‑control mechanisms, including KPIs to measure performance, milestone achievement, and productivity indicators such as billable hours.
-Partner with cross‑functional teams to enable seamless delivery across portfolios and ensure alignment with broader organisational goals.
-Act as a trusted advisor to senior stakeholders, communicating complex technical and business change with clarity and confidence.

Who you are

-An experienced leader with a proven background in large‑scale technical and business‑change programmes.
-Skilled in influencing and collaborating within matrixed environments, engaging senior stakeholders and driving strategic alignment.
-A clear communicator capable of simplifying complex concepts for varied audiences.
-Knowledgeable in process engineering, digital transformation, and industry‑standard delivery methodologies.
-Educated to degree level or equivalent; an MBA is preferable.
-A strategic thinker with the ability to create future‑focused approaches while ensuring excellence in day‑to‑day delivery.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

-The opportunity to lead a specialist technical function shaping VOIS’ process and digital transformation landscape.
-Exposure to cutting‑edge methodologies and large‑scale transformation programmes across a global organisation.
-A platform to influence senior stakeholders and steer enterprise‑wide digital and process‑improvement initiatives.
-A culture that values innovation, continuous learning, and supportive leadership.

What skills you will learn

-Advanced capability in process engineering, digital transformation, and operational excellence methodologies.
-Leadership of technical teams, including coaching, mentoring, and talent development.
-Application of Lean, Six Sigma, Agile, and digital delivery frameworks at enterprise scale.
-Stakeholder engagement and communication skills across complex, matrixed environments.
-Data‑driven decision‑making through KPI management and quality‑control processes.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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