Senior Manager - Learning, Leadership, Talent & Skills

Job Description

Why BT International

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI.

Why this job matters

As BT International continues to evolve its platform led business model and deliver against its medium-term plans and long-term ambitions, the skills, leadership capability and career fulfilment of colleagues across International are critical to sustainable performance.

This role sits at the heart of the International People and Transformation agenda, accountable for ensuring colleagues across the organisation including Sales, Service, Product and CTIO functions have the right skills, leadership capability and talent pipelines, in the right place, at the right time. By shaping and delivering integrated International Talent, Leadership, Learning and Skills strategies, the role enables business transformation, strengthens succession, builds future ready capability and supports colleagues across geographies to grow, perform and thrive

What I’ll be doing – your accountabilities

• Define and deliver International Talent, Leadership, Learning and Skills strategies, aligned to International business strategy, Medium Term Plan and BT Group principles.
• Translate International’s operating model, platform ambitions and transformation priorities into future skills, leadership capability and succession plans.
• Shape and deliver enterprise‑scale approaches to leadership development, skilling, upskilling and career pathways across International Sales, Service, Product and CTIO populations.
• Partner with International HR Directors, HR Business Partners and senior leaders to identify capability gaps, agree priorities and execute targeted talent, leadership and learning interventions.
• Build and maintain robust International leadership and talent pipelines, including succession planning for critical and future roles.
• Define and oversee the learning design and delivery strategy for International, ensuring high‑impact, high‑quality learning solutions across all modalities.
• Enable delivery of International change agendas, including Sales GTM, Service Transformation, Product evolution and CTIO change, through effective learning, skills and change enablement.
• Lead and develop International multi‑disciplinary teams across learning, skills, talent, careers and operations, driving strong engagement and performance across geographies.
• Own International learning and skills governance, PMO, reporting, insight and budget management, including third‑party investment and strategic partners.
• Define and track International learning, skills and talent KPIs and ROI, using insight to continuously evolve strategy, investment and delivery.
• Influence BT Group learning services, technologies and policy to ensure International requirements are represented and value is maximised.

Experience you would be expected to have

• Significant experience leading Learning, Skills, Talent or Leadership functions in complex, international or multi‑geography organisations.
• Proven track record of designing and delivering integrated people and capability strategies aligned to large‑scale business transformation.
• Experience building skills frameworks, leadership pipelines, succession plans and career pathways across diverse role families.
• Strong credibility partnering with and influencing senior leaders in International or global environments.
• Demonstrable experience managing large (£m) learning and skills budgets, governance and third‑party partners.
• Evidence of delivering learning, skills and leadership interventions with clear, measurable business impact and ROI.
• Experience leading and developing high‑performing, distributed teams

Skills required for the job

• International Learning, Skills and Talent Strategy
• Leadership & Succession Planning
• Career Frameworks & Reskilling Strategy
• Performance Consulting & Senior Stakeholder Influence
• Learning Needs Analysis, Design & Evaluation
• Change Enablement in International Environments
• Data, Insight & ROI Measurement
• Financial & Commercial Acumen
• Governance, PMO & Operational Excellence
• Leading, Coaching & Developing Multi‑Geography Teams

Key decisions

• Translation of International strategy and transformation priorities into learning, skills, leadership and talent solutions.
• Approval and prioritisation of International learning, skilling and leadership investments.
• Definition of International learning operating models, governance, standards and technologies.
• Allocation of International third‑party learning spend and strategic partnerships.
• Definition of International KPIs, success measures and performance thresholds.

BT in Hungary

BT has been operating in Hungary since 1999. In addition to its sales office for the EMEA region, the company established its business service centre, BT ROC, in Hungary in 2007, with offices in Budapest and Debrecen. The Hungarian hub handles a wide range of client services including managed services, project management, business administration, high value-add network and service design and a lot more. Our complex operations enables colleagues to participate fully in the customer journey. BT ROC has been awarded with Randstad’s Most Attractive Employers award – TOP 2 for the second time in a row, ensuring recognition of its commitment to providing an outstanding work environment. We are dedicated to employee satisfaction, professional growth, and a supportive, diverse, and inclusive workplace culture.