GM - Transformation & Automation

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About This Role

We are seeking an Opportunity for GM Transformation & automation consulting within the VOIS IT organisation. The individual will guide a cross-skilled team in identifying, shaping, and validating technology-driven efficiency opportunities across customer operations, enterprise operations and corporate functions. The role requires the ability to develop an automation demand pipeline, ensure high-quality assessment outputs, and collaborate with senior stakeholders to define strategic technology solutions that enable digital transformation across VOIS.

What you’ll do

• Lead, mentor, and develop a cross-skilled team, promoting collaboration across Opportunity Assessment and Product Owner functions.
• Build strategic assessment and consulting frameworks across front office, back office, and end-customer journeys.
• Engage new markets and business areas to identify automation and digitalisation opportunities aligned to VOIS efficiency targets.
• Review and validate assessment reports, resolving challenges throughout the delivery lifecycle.
• Own the end-to-end demand lifecycle, including demand generation, assessment creation, security and privacy approvals, business case development, and progression toward delivery.
• Conduct research on emerging technologies relevant to shared services and assess potential business gains.
• Develop high-level financial assessments and business plans for proposed automation solutions.
• Design and validate technical solutions aligned with architectural standards and business needs.
• Liaise with technology teams to define product backlogs, manage delivery channels, and ensure alignment to SAFe Agile practices.
• Collaborate with suppliers and partners to understand their product roadmaps and integrate relevant advancements

Who you are

• An experienced Business Analyst or Product Owner with strong analytical skills.
• Proficient in modern digital technologies including RPA, AI, cognitive automation, workflow platforms, CRM/ERP systems, iOCR, Power Platform, and task mining tools.
• Skilled at translating business needs into clear, actionable technical requirements.
• Equipped with a strong understanding of VOIS domains and capable of matching them to the right technology capabilities.
• Experienced in project management, stakeholder engagement, and working with diverse senior stakeholders and vendors.
• Holds a Technical Master’s degree or equivalent qualification.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What Skills you will learn

• Strategic consulting and enterprise-wide automation advisory.
• Leading cross-functional teams in an emerging technology environment.
• Advanced knowledge of automation technologies and architectural governance.
• Demand lifecycle ownership across assessment, approvals, and delivery readiness.
• Multi-market stakeholder management and influencing at senior levels.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.