GM - Employee Experience Lead

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About The Role

We are seeking an experienced employee experience professional to lead the design, implementation and continuous improvement of the end-to-end employee experience across VOIS. This role will shape employee journeys throughout the employee lifecycle, ensuring alignment with business strategy, organisational culture, employee value proposition (EVP), workplace experience priorities and transformation ambitions.

Working across multiple geographies and national cultures, the successful candidate will combine strategic thinking with hands-on delivery to create meaningful, engaging and data-led employee experiences that improve engagement, productivity, retention, wellbeing and organisational effectiveness. The role will also champion AI-enabled and technology-driven employee experience solutions, ensuring that the employee voice is at the centre of decision-making and continuous improvement.

What you’ll do

• Define and drive the Employee Experience (EX) strategy aligned with business goals, EVP, culture ambitions and talent priorities.
• Design and continuously improve end-to-end employee journeys across onboarding, development, mobility, career progression and offboarding.
• Leverage employee feedback, engagement data and workforce insights to identify priorities and deliver impactful interventions.
• Lead employee listening programs, surveys and feedback mechanisms, translating insights into measurable actions.
• Partner with HR, Talent Acquisition, Culture and Communications teams to create seamless and consistent employee experiences.
• Drive adoption of digital, workplace and AI-enabled solutions through effective change management and employee engagement initiatives.
• Develop recognition, appreciation and belonging programs that strengthen employee engagement and connection to the organization.
• Establish employee experience KPIs, dashboards and reporting frameworks to measure program effectiveness and business impact.
• Introduce innovative practices and continuous improvement initiatives to enhance employee satisfaction, productivity and retention.
• Collaborate with business leaders, Group HR and cross-functional stakeholders to align priorities, influence decision-making and deliver sustainable employee experience outcomes.

Who you are

• Significant experience in employee experience, engagement, organisational effectiveness or related people functions.
• Proven success designing and improving employee journeys across the employee lifecycle.
• Experience delivering people initiatives across global, multi-cultural and matrixed organisations.
• Strong analytical capability with experience translating data and employee insights into meaningful business outcomes.
• Skilled in stakeholder engagement, collaboration and influencing across diverse functions and leadership levels.
• Strong understanding of employee listening methodologies, engagement frameworks and experience design principles.
• Knowledge of AI-enabled ways of working, technology adoption and modern workplace practices.
• Excellent communication, change enablement and relationship management skills.
• Ability to balance long-term strategy with pragmatic execution.
• Passion for creating inclusive, employee-centred environments where people can thrive and perform at their best.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Opportunity to shape the employee experience strategy for a large, global organisation.
• Exposure to senior leaders and key stakeholders across HR, business functions and Group teams.
• Ability to influence culture, EVP activation, employee engagement and organisational transformation.
• Opportunity to lead innovative employee listening, workplace and AI-enabled experience initiatives.
• Work across multiple countries, cultures and business environments.
• Play a visible role in driving organisational effectiveness, productivity and employee satisfaction.

What Skills You Will Learn

• Advanced employee experience strategy and lifecycle design.
• Employee listening, sentiment analysis and data-driven decision-making.
• Global stakeholder management and influencing within complex matrix organisations.
• AI-enabled employee experience and workplace transformation practices.
• Organisational culture, EVP activation and engagement programme leadership.
• Experience measurement, analytics and impact assessment methodologies.
• Cross-functional collaboration across HR, Technology, Communications, Property and business teams.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.