CoE M365 Operations Engineer - Greek Speaking

Hello there! We’re Vodafone Intelligent Solutions (also known as VOIS) and we’re looking for a

CoE M365 Operations Engineer - Greek Speaking

Role purpose:

In this opportunity, we are looking for talent fluent in Greek and English with the urge to work in the IT field. After a set of trainings, the daily job would be about the following:

Ensures that processes related to customer onboarding into MS365 are correctly managed. Maintains team activity status from onboarding and enablement services into MS 365. Maintains and tracks pipeline, WIP and in-life across MS 365 and provides information to the Solutions and Offerings team to support capacity management. Works with product management to ensure onboarding to their products are consistent across the MS 365 portfolio and fit for purpose. Applies continual improvement methodologies to ensure the start-up phase of the customer lifecycle is fit for purpose, making recommendations for digital improvements and service/automation efficiencies.

What you’ll do:

• Act as a technical owner for all customer activities execution including new customers and products onboarding as well as migration activities ( i.e Setting MS onboarding environment , Setting Up & managing user accounts , ..)
• Ensure the effective transfer to Service Operations of new customers and services.
• Acts as customer SPOC, where s/he is customer facing and involves where face to face (virtually) or screen access is required to provide MS365 technical consultancy.
• Own service transition processes and ensure these are communicated and followed throughout the IT function.
• Ensure all Service Design and end to end support models are reviewed and implemented for any changed or new service, including new system batches and MS releases deployments
• Is able to spot and identify processes subject for automation ( i.e scripting ), and acts as owner for automation activities including implementation and testing
• Oversee IT asset transfers.

What you’ll bring to the team:

• 0-1 years Experience Troubleshoot various Microsoft 365 issues including connectivity and mobility
• Microsoft 365 Certified: Fundamentals is a must
• Fluent language skills in Greek and English.
• Urge to work in the IT field.
• Can do attitude.
• Bachelor’s degree in the IT field is a plus.
• Any type of experience in a similar role is a plus.

In return we provide you with:

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your well-being and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

What you need to know about us

We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you.

#movewithus #VOIS #VOISHU #LI-Hybrid#_VOIS