Who we are
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this Role
We are seeking a Business Transformation & People Change Lead to drive enterprise-wide transformation and people change initiatives that support the delivery of Horizon 2 ambitions across VOIS. This role combines strategic transformation, organisational change, communications, portfolio management and HR governance to ensure that business priorities are translated into meaningful colleague experiences, sustainable behavioural change and measurable business outcomes.
Working closely with the Senior Transformation Manager, Business Transformation change teams, the Head of HR GTM, BO&T & Tech, HR Business Partners and HR Leadership Teams, you will play a critical role in building a customer-focused, commercially minded and high-performing services organisation. You will ensure that transformation initiatives are supported through clear narratives, targeted stakeholder engagement, effective governance, capability development and strong delivery discipline.
What you’ll do
Business Transformation & People Change
Shape and coordinate enterprise-wide people change strategies that translate transformation priorities into the mindsets, behaviours, capabilities and leadership actions required for Horizon 2 success.
Maintain integrated transformation plans, proactively managing milestones, risks, dependencies, issues and change saturation.
Develop and sustain a clear and compelling Horizon 2 narrative that helps colleagues understand business change, its impact on their roles and its contribution to customer and commercial outcomes.
Act as the custodian of transformation messaging and alignment across HR and the wider VOIS organisation.
Design persona-led change journeys tailored to leaders, people managers, customer-facing teams, service delivery functions and enabling teams.
Lead transformation campaigns and activations, including initiatives such as Think Customer. Act Commercial., driving awareness, understanding, capability building and behavioural adoption.
Enable leaders to visibly sponsor, reinforce and recognise desired behaviours through existing leadership forums and decision-making processes.
Create impactful transformation communications and engagement materials, including leadership presentations, all-hands content, Spirit Day materials, briefing packs, speaker notes and enterprise-wide campaigns.
Measure adoption and change effectiveness through KPIs, colleague feedback, surveys, insights and VOIS Scorecard metrics.
Partner with Talent teams to embed new behaviours, capabilities and leadership expectations into core people processes.
Collaborate with Horizon 2 pillar leaders and change leads to maintain a consolidated people change roadmap across multiple workstreams including capability development, team effectiveness and organisational transformation.
Manage stakeholder alignment, dependencies, communications, content and collateral to ensure consistency with the broader Horizon 2 transformation programme.
HR Portfolio Leadership
Own and maintain an integrated HR portfolio view across GTM, BO&T and Technology functions.
Connect business priorities, people initiatives and HR commitments into a single, forward-looking portfolio plan.
Establish and manage governance structures, portfolio operating rhythms and leadership reporting mechanisms.
Track priorities, milestones, decisions, dependencies, risks and outcomes, ensuring visibility of areas requiring leadership intervention.
Lead preparation for HR Leadership Team and Business Partnering forums, including agenda management, decision papers, people packs, pre-read materials, actions and follow-up activities.
Drive consistency through governance standards, templates, submission timelines and quality controls.
Coordinate key annual and semi-annual people processes, including goal setting, Grow My Impact, talent reviews, succession planning, performance cycles, Spirit initiatives and achievement programmes.
Who you are
5+ years of experience in business transformation, organisational change, portfolio management, programme management or strategy execution within a global and matrixed environment.
Demonstrated success in designing and delivering people change programmes supporting large-scale business transformation.
Strong programme and portfolio management expertise, including governance, planning, reporting, risk management, dependency management and delivery tracking.
Experience coordinating multiple programmes, stakeholders and workstreams to deliver measurable business outcomes.
Excellent communication, storytelling and presentation skills with the ability to simplify complex transformation strategies for diverse audiences.
Strong stakeholder management and influencing skills, with experience building trusted partnerships with senior leaders across HR, business and operational functions.
Experience using KPIs, colleague engagement measures, surveys and business performance data to assess change adoption and impact.
Strong commercial awareness and understanding of how transformation supports customer outcomes, business growth and value creation.
Skilled in creating simple, scalable and repeatable operating models and governance processes.
High levels of collaboration, adaptability and resilience while operating in complex and fast-paced environments.
Confident in using digital solutions, AI-enabled tools and automation to enhance productivity and transformation delivery.
Relevant degree or equivalent professional experience.
Change management, programme management or project management certifications would be advantageous.
Not a perfect fit?
Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.
What's in it for you
Opportunity to play a key role in shaping and delivering the Horizon 2 transformation agenda across VOIS.
Exposure to enterprise-wide strategic initiatives and senior leadership stakeholders.
Opportunity to influence organisational culture, customer-centricity and commercial mindset development.
Experience working across international markets, diverse functions and global transformation programmes.
Ability to drive meaningful business outcomes through people, leadership and organisational change.
Participation in a highly visible role with significant impact on business performance, employee experience and
transformation success.
What skills you will learn
Enterprise transformation strategy and execution.
Advanced organisational change and behavioural adoption methodologies.
Strategic communications and executive storytelling.
Leadership engagement and sponsorship effectiveness.
HR portfolio governance and operating rhythm management.
Benefits realisation, KPI tracking and change measurement.
Cross-functional stakeholder management within complex global organisations.
Customer-centric and commercially focused transformation practices.
Application of AI, automation and digital technologies to change management and portfolio delivery.
VOIS Equal Opportunity Employer Commitment
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status , pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
Join Us
At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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