Billing Services Analyst

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Billing Activation Analyst to join our Billing Operations team. This role focuses on delivering accurate and timely invoices for enterprise customers across multiple products and billing systems. You will ensure compliance with SOX standards, maintain quality and SLA adherence, and contribute to process improvements and digitalisation initiatives to enhance customer experience.

What you will do

• Manage mailboxes and handle incoming queries by analysing, validating, and resolving them.
• Activate daily received services/orders within SLA across various products.
• Ensure invoicing requirements meet bill calendar timelines and accuracy.
• Conduct regular quality checks and maintain GDPR compliance.
• Collaborate with stakeholders across different teams to ensure smooth provisioning and revenue protection.

Who you are

• Fluent in English with excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Effective team player with negotiation and presentation skills.
• Proficient in MS Office Suite (Excel, Word, Outlook).
• Knowledge of billing systems and ordering processes is a plus.
• Ability to manage targets and maintain a proactive approach.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work in a global organisation with exposure to enterprise-level billing operations.
• Collaborative environment focused on innovation and continuous improvement.
• Professional growth through challenging projects and stakeholder engagement.

What skills you will learn

• Advanced billing and provisioning processes across multiple systems.
• Strategic impact assessment and customer experience optimisation.
• Enhanced analytical, negotiation, and stakeholder management skills.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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