Billing Operations Lead

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Billing Operations Lead to manage and optimise the Business Support System (BSS) for Vodafone’s International Voice Product, which supports trading with over 200 carriers globally. This role ensures data integrity, governance, and operational excellence within the BSS platform, enabling effective carrier deal management and compliance with commercial and financial requirements.

What you will do

• Become an expert user of BSS modules utilised by Finance and Commercial teams.
• Maintain governance and control over updates and changes to standing data.
• Collaborate with the BSS provider to optimise the operating model for Vodafone’s needs.
• Test system developments and manage regression testing for operational changes.

Who you are

• Minimum 3 years of managerial experience in a corporate or process-driven industry, ideally telecoms.
• Familiarity with Telarix, iXLink, and iXTools product sets is highly desirable.
• Experience working with offshore teams in a BPO environment.
• Strong influencing and culturally sensitive communication skills.
• Ability to drive change and deliver results with enthusiasm and clarity.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work on global carrier operations and cutting-edge telecom systems.
• Exposure to governance, data integrity, and operational excellence practices.
• Collaborative environment with cross-functional teams and international stakeholders.

What skills you will learn

• Advanced expertise in BSS platforms and telecom trading systems.
• Governance and compliance management for large-scale operations.
• Change management and optimisation strategies in a global setting.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.