FRAUD ANALYST - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

About this Role

We are seeking a Fraud Analyst who will play a critical role in identifying, preventing, and mitigating actions that pose financial risks or negatively impact customer experience. This position focuses on analysing fraud risks, monitoring suspicious behaviours, and implementing preventive measures to safeguard Vodafone’s reputation and financial integrity.

What you will do

Monitor customer base and related services to detect suspicious fraud activities (e.g., roaming fraud, domestic fraud, AIT fraud, first-party fraud).Conduct detailed analysis of fraud risk cases to confirm or dismiss fraudulent intent.Regularly review transactions flagged as high-risk for fraud.Manage clients with subscriptions, messaging services, or high data traffic at local and international levels to identify fraud risks.Maintain high standards in customer relations and resolve complex issues independently, except in exceptional cases.Identify emerging fraud behaviours and propose new prevention or resolution methods.Handle internal requests and complaints received via phone or email.Adhere to departmental procedures and company regulations, including the Code of Conduct, to take necessary actions against fraudulent activities.

Who you are

Proficient in Spanish (C1 level).Strong command of MS Office tools.Excellent analytical and problem-solving skills.Knowledge of telecom or banking fraud control domains.Ability to work across multiple systems and applications.Strong verbal and written communication skills.Willingness and flexibility to work in a 24/7 environment.Customer-focused with the ability to create positive experiences.

Not a Perfect Fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What’s in it for you

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

What skills you will learn

Advanced fraud detection and prevention techniques in telecom and banking sectors.Risk analysis and decision-making in high-pressure environments.Cross-functional collaboration and customer management skills.Proficiency in fraud monitoring tools and multi-system operations.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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