Virgin Media O2 • United Kingdom

Legal Counsel - Consumer Rights and Marketing - 12 month fixed contract

Employment type:  Full time

3–4 days/week at home

A little flex time

Job Description

Legal Counsel - Consumer Rights and Marketing - 12 month fixed contract

Exciting new opportunity for a Legal Counsel - Consumer Rights and Marketing reporting to a Senior Legal Counsel within the Consumer & Data team this is a Legal Counsel role within Virgin Media O2’s General Counsel’s Office, providing commercially focused, accurate, effective and timely legal advice, analysis and support to the business on a broad range of data and privacy legal matters, including legal advisory support to various business partners.

The role is varied and fast paced encompassing advisory as well as transactional matters. This individual will be a versatile resource, working on multiple material matters and key initiatives across Virgin Media O2, ensuring consistent, pro-active, value improving and high calibre support for the business and the efficient and effective execution and delivery of material contracts.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience:

· accountable for a broad range of legal matters, driving effective execution of projects, identifying risk, raising as appropriate, recommending mitigation and implementing solutions, with primary responsibility for legal advice relating to, amongst other matters:

· negotiation of material commercial contracts across Virgin Media O2, including sponsorship and partnership agreements;

· responsibility for the front line interaction with the business through the Legal Marketing Inbox;

· advice in connection with terms and conditions relating to our fixed and mobile consumer offerings and other product and service agreements as well as prize draws and competitions;

· advice on consumer matters and customer terms and conditions (including consumer regulations), legal advice regarding consumer propositions, tariffs, bundles, pricing and billing and consumer related policies (e.g. traffic management, acceptable use).

· able to work autonomously, with judgement as to when escalation is appropriate, keeping the Head of Legal and GCO Senior Leadership Team and relevant parties advised as to material issues, presenting clearly and accurately, enabling senior partners to understand key facts and issues including accurate and articulating reporting on status and execution of projects, changes to agreements and material risk

· responds to internal and external contacts in a timely and effective manner. Proactively progresses matters to a conclusion through efficient and effective planning and management to meet competing demands.

The other stuff we are looking for

We'd also love you to bring:

· Degree level education / relevant professional qualifications.

· Relevant and demonstrable legal experience, gained both in private legal practice and, ideally, in industry as well.

· Strong consumer law knowledge and evidence of experience working within a regulated industry.

· Self-sufficient and proactive with sound business acumen, able to analyse complex legal and commercial issues in the context of the business’ core business issues and challenges.

· Ability to adapt to change and ambiguity in a complex, constantly evolving environment, and competent in coping with uncertainty and risk, advising and making recommendations on short timescales based on information available at the time.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include Teams' and a Face-to-Face interviews.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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