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4 days/week at home
A little flex time
Job Description
We're hiring a Head of Enterprise IT to revolutionise our Employee Experience by leading and enhancing our business-critical systems and services. In this pivotal role, you will define and develop strategies aligned with the Digital Workplace roadmap, ensuring operational excellence, system availability, and resilience for business continuity. You will lead a talented team to deliver high-quality programmes on time, manage third-party vendors for optimal service, and collaborate with external organisations to support our objectives.
Your responsibilities will include overseeing HRIS, ITSM, Identity & Access Management, Active Directory, user fulfilment, and security compliance, providing services to over 18,000 internal employees and numerous third parties. We seek a strong technical leader to maintain reliable, secure, and efficient technology platforms, fostering a collaborative culture focused on continuous improvement and innovation. You'll ensure operational excellence in day-to-day services, uphold quality standards and service levels, and inspire your team to achieve high performance, creating significant value aligned with our business goals.
Who we are The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.
Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
In order to be considered, you must have the following experience;
- Proven leader in Enterprise IT or similar. With a proven track record of developing, owning and successfully delivering a transformation strategy in a large complex organisation with a history of merges & acquisitions
- A strong background in Identity & Access Management is a must, with a combination of HRIS platforms or ITSM platforms being the ideal
- A background of working in an environment with a major focus on operational excellence and employee experience
- Experience in a service delivery setting where both the product and service heavily rely on IT platforms and continuously evolving technology
- Experience in managing strategic partners and vendors. Leading in Major Incident Management, Service Reviews and tracking improvement plans
- Exceptional understanding and ownership of budgeting & forecasting
- Experience and excellent understanding of security compliance and audits – including but not limited to SOX, ISO27001, Cyber Essentials
The other stuff we are looking for
We'd also love you to bring;
- Experience in delivering IT using multiple methodologies, i.e., Waterfall, Agile
- Strategic and objective decision-making that showcases a well-rounded assessment of both technical and business concerns, as well as the goals of individuals, teams and business
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.
Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a call from one of our Talent Acquisition Partners.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.
#LI-MJ1
Company benefits
Working at Virgin Media O2
Company employees
Gender diversity (male:female)
Office locations
Hiring Countries
United Kingdom
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Awards & Achievements
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