Virgin Media O2 • London

Collections Business Partner

Employment type:  Full time

3–4 days/week at home

A little flex time

Apply now

Job Description

As Collections Business Partner, you will be responsible for delivering analysis and insight into the performance of mobile collections activity and to develop, design and implement strategies to support the business in optimising the collections function.

You will work with other departments such as the collections operations, credit risk and finance teams to identify operational and performance improvement opportunities and to improve customer experience, increase cash collection, reduce bad debt exposure and reduce churn.

You should also be a driven individual who is constantly looking to challenge the status quo and to drive and empower a team to achieve consistently high standards. You will also support, develop and promote knowledge sharing, skills and ideas throughout the business and encourage initiatives that drive incremental improvements.

Further duties include the analysis of historical data to identify trends, patterns, and opportunities for optimisation, improve customer segmentation and communication strategies in line with customer behaviour highlighting gaps, opportunities, successes and improvements.

Who we are The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.

Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

The must haves In order to be considered, you ae required to have the following experience;

  • Strong proficiency in analytics tools and programming languages (e.g. SQL/GCP)
  • Able to work with and influence stakeholders at all levels demonstrating the power of data driven decision making
  • Experience of leading a small team in an analytical and strategy role
  • Ability to generate ideas to challenge existing business practices
  • Evidence of working to deliver projects from start to finish, and presenting to and influencing senior managers

The other stuff we are looking for We'd also love you to;

  • To have key stakeholder management skills and ability to effectively communicate and influence at all levels.
  • Able to consider the wider commercial impacts of any strategic decisions and be customer centric
  • Knowledge of a digital customer journeys and communication channels
  • Working knowledge or understanding of debt management and collections strategies

What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps, if successful, is likely to include a two stage competency based process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.


Company benefits

Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Adoption leave – 26 weeks at full pay
Shared parental leave
25 days annual leave + bank holidays
Enhanced sick pay
Pregnancy loss leave
Teambuilding days
Open to part time work for some roles
Mental health platform access
Birthday off
Carer’s leave
Meditation space
Faith rooms
In office catering
Volunteer days
Employee discounts
Open to job sharing
Buy or sell annual leave
Cycle to work scheme
Life assurance
Financial coaching
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Working at Virgin Media O2

Company employees


Gender diversity (male:female)


Office locations

Flexible; Primary Locations Hammersmith & Reading

Hiring Countries

United Kingdom

Awards & Achievements

3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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