Business Resilience Manager

Job Description

Are you ready to play a key role in keeping the wheels turning when the unexpected happens? We're on the lookout for a Business Resilience Manager to lead the charge in safeguarding Tesco Mobile’s operations, ensuring we’re prepared, protected, and able to bounce back – no matter what comes our way.

You’ll take the reins of our Business Continuity Management System (BCMS), making sure it’s robust, compliant, and fully embedded across the business. From supporting risk assessments and continuity planning, to preparing for and responding to disruptions, you’ll be working with teams at all levels to keep resilience at the heart of everything we do.

This role sits within our Security Assurance & Business Resilience Chapter, and you'll be based in our Slough office 2–3 days a week, with the flexibility of hybrid working. Occasional travel to our other locations (Welwyn Garden City or Manchester) may be required to support wider collaboration and training.

Join us and help shape a more resilient future for Tesco Mobile.

Who we are

Tesco Mobile is a totally unique business, a 50/50 joint venture between VMO2 and Tesco that launched back in 2003 and has gone from strength to strength as we’ve launched into new services, markets and customer propositions.

Tesco Mobile has more than 5 million customers and is award-winning, instilling agile methodologies and encouraging a fantastic can-do attitude across it's teams. We're always on the lookout for the best talent, be that from our two shareholders or the wider industry.

Working at Tesco Mobile means being employed by one of our joint venture shareholders – Virgin Media O2 or Tesco Mobile, our Head Office vacancies are advertised under both brands. Our culture is uniquely Tesco Mobile with a great sense of community, but with all the benefits of working for one of the shareholders as well. We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to care for human connection – we are supermarket mobile!

The must haves

In order to be considered, you must have the following experience;

• Demonstrated expertise in business resilience or continuity, with a track record of impact in the field
• Strong understanding of ISO 22301 Business Continuity Management Systems
• Proven ability to design, embed, and maintain effective business continuity plans
• Confident advising and influencing partners across all levels of the organisation
• Hands-on experience with resilience testing, crisis simulations, or incident response planning

The other stuff we are looking for

We'd also love you to bring;

• Experience working in telecoms, retail, financial services, government, or technology sectors is highly desirable.
• Understanding of applicable regulatory frameworks (e.g., FCA, Ofcom)
• Solid understanding of IT Disaster Recovery and Information Security
• Familiarity with operational resilience principles
• Experience with resilience platforms and reporting KPIs/OKRs

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Tesco Mobile means you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

We're all about hybrid working here, so expect to have a base location where you'll have the right facilities to enable amazing collaboration and quality time with your team, alongside all the right kit to work from home too.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include three interview stages on teams' and face-to-face.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Tesco Mobile family.

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