BUSINESS RESILIENCE LEAD - VOIS

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a Business Resilience Lead to drive and manage the Business Continuity Management (BCM) programme across VOIS Centres. This role is pivotal in ensuring operational resilience through crisis management, stakeholder engagement, and alignment with Group frameworks. The individual will lead the development and execution of BCM strategies, audits, and recovery exercises, while supporting emergency communications and enterprise-wide continuity planning.

What you’ll do

• Lead and support the BCM programme and crisis management initiatives across VOIS Centres.
• Develop and maintain an enterprise-wide business continuity calendar and programme.
• Align BCM activities with Group frameworks and collaborate closely with Group BCM teams.
• Ensure all BCM components—Business Impact Analysis, Risk Assessments, Recovery Strategies, and Testing—are current and effective.
• Manage emergency communications through the Employee Notification System.
• Support internal and external audits, including annual certification processes.
• Publish reports aligned with Group KPIs and RCC requirements.
• Conduct business recovery exercises for operational and enabling functions.
• Own and support resilience-related projects and initiatives.

Who you are

• Experienced in BCM and crisis management within large-scale organisations.
• Skilled in cross-functional stakeholder engagement across geographies.
• Strong communicator with excellent interpersonal and influencing skills.
• Flexible and willing to support on-call requirements due to the nature of the role.
• Holds a graduate degree with 4–6 years of BCM experience.
• Preferably certified in CBCI/MBCI; ISO 22301 Lead Auditor/Implementer certification is an advantage.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to lead critical resilience initiatives across a global organisation.
• Exposure to strategic and operational decision-making in a high-impact role.
• Collaboration with senior stakeholders across VOIS and Vodafone Group.
• Experience in managing enterprise-wide continuity and crisis programmes.
• Involvement in global audits and certifications, enhancing professional credibility.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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