Senior Transformation Manager

Job Description

This is a pivotal role for an experienced transformation professional who thrives on turning strategy into action. As a Senior Transformation Manager, you’ll sit at the heart of our People Strategy and Transformation function, helping to deliver high-impact people initiatives that shape how our organisation evolves. You’ll bring clarity to complexity, balance pace with rigour, and ensure change lands in a way that genuinely works for our people and the business.

In this role, you’ll blend transformation and change expertise with strong programme and portfolio management. You’ll lead and support a diverse set of initiatives, often running in parallel, working closely with senior leaders and multi‑disciplinary teams. From designing governance and managing dependencies to championing user‑centric delivery and driving adoption, you’ll play a key role in making sure transformation delivers lasting value, not just good intentions. Who we are At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage. We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys. Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places. You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.

Our ways of working
We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.

**Accessible, inclusive and equitable for all **
We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one. The must haves

• Deep knowledge and experience in transformation delivery frameworks or change management principles and methodologies.
• Strong verbal and written communication skills, with the ability to articulate complex transformation concepts clearly to diverse audiences including senior leaders.
• Excellent interpersonal and relationship management skills, including influencing and negotiation capabilities to engage and manage stakeholders and team members, including those located remotely
• Time management, organisational and planning skills, with the ability to prioritise and follow-up in fast-paced transformation programmes.
• Independent, self-motivated and a collaborative team player, able to work across multiple workstreams and adapt to evolving priorities.
• Strong analytical and problem-solving skills, with the ability to identify blockers, assess organisational readiness and develop actionable solutions.
• Experience in stakeholder engagement and communication planning, ensuring alignment and buy-in across business areas.

The other stuff we are looking for • A user centric mindset with a focus on driving adoption and sustainable change
• Experience embedding governance, benefits realisation and performance monitoring into delivery
• A continuous improvement approach, using insight and lessons learned to enhance ways of working
• Curiosity and adaptability when navigating ambiguity and evolving priorities What's in it for you We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile.

You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond. Next steps If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment.

We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen. We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check. .