Transformation Manager

Job Description

Job Req ID: 58736

Posting Date: 26-May-26

Function: Digital Change

Location: Bangalore

Salary: Compititive

About the role

The Digital Change transformation manager will define and manage programmes and transformation initiatives within the Digital change journey. This role will own the plan and execution of these initiatives and ensure that they are meeting the objectives of the overall Digital change journey and integrated with the cultural initiatives in Digital. These initiatives are basic components of the overall Digital Change Programme which seeks to positions Digital as an enabler for BT and its customers and an inspiration and driver of innovation.

What you’ll be doing

1. Digital Change Transformation Delivery –
• Leads the delivery of transformations and projects defining and maintaining realistic plans and managing project finances and progress against confirmed value drivers
• Build virtual teams to progress the transformation initiatives
• Acts as a credible advisor to key decision-makers, using data-led/technical insight and plans to help major business decisions to enable the Digital change journey
• Construction of programme and status materials to enable the influencing of stakeholders across Digital and ensure alignment with management on strategy, key decisions and progress.
• Makes decisions on progressing actions to assist problem resolution and project delivery.
• Identifies opportunities to improve key benchmarks and value drivers

2. Process Improvement/data analysis - Use data analysis and process redesign to identify improved ways of working that deliver tangible business benefits for Digital
3. Problem Solving – You will use a structured approach to identify problems, facilitate activity to identify root causes and develop optimal countermeasures to drive measured outcomes.
4. Facilitation – You will facilitate large group workshops to scope, mobilise and drive project delivery.
5. Stakeholder Management – You will building relationships and working with key partners across Digital and the units it works with
6. Change Agent - Use of change implementation principles and tools to effectively implement sustained change into operational teams. Use communication and engagement to embed changes.
7. Cultural change – you will role model the BT behaviours and the cultural change within Digital ensuring that the transformations you have responsibility consider both the ‘What’ and the ‘How’ of our journey
8. Transformation strategy: you will driving continuous transformation and improvement of the operating and delivery model across the Digital change journey

Essential Skills / Experience

• 3 to 5 years experience of portfolio management, project management or PMO
• Experience in change management frameworks
• Ability to build effective transformation and project plans to deliver benefits
• Conflict resolution skills, enabling the individual to cut across organisational and financial complexities to deliver meaningful change and to lead a multi-skilled team
• Knowledge of process improvement/project delivery/change management tools and techniques
• Ability to work with key stakeholders across Digital identify, scope, prioritise and mobilise transformation work packages.
• Confident managing board level/executive stakeholders across BT Group.
• Able to develop compelling reasons for change.
• Excellent logical investigation/root cause analysis skills.
• Confident leading teams through change & ambiguity in ever-changing environment as well as coaching and mentoring colleagues as required.
• Is an excellent collaborator: Builds great teams that are often ‘virtual’ in nature and often inclusive of people from other parts of BT Group.
• A confident and engaging managers who role models through their own behaviour and actions, the BT behaviours

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

Eligibility CriteriaPlease note that as per the IJP guidelines for India, if you have an active PIP/Disciplinary sanctions then you cannot apply for a role internally for the duration of that sanction. In circumstances when you are in a disciplinary process but the outcome hasn’t been reached or there is an active appeal then you can apply, however, the Offer could be withdrawn if, subsequently, you’re issued with a sanction or your appeal is unsuccessful.It is the responsibility of an applicant to not apply to IJP in case if they are on an active PIP/ Disciplinary case/ Warnings or sanction. If such an applicant is found to have applied for a role, then, strong disciplinary action will be taken against that applicant There will be a Compensation Freeze period from May 1st to 30th June. While movements can still happen, the new compensation for the role if applicable will be in effect from 1st July