Transformation Manager

Job Description

Job Req ID: 59057

Closing Date: 4th June

Location: London

About the role

As a Transformation Manager within Group Planning, you will play a central role in shaping and delivering key transformation programmes that advance portfolio simplification, customer migration, and IT modernisation objectives. You will leverage data to develop robust customer migration strategies, transitioning customers from legacy to strategic products and platforms, underpinned by clear decision frameworks that align product roadmaps, technical architecture, and customer experience priorities. This will require effective alignment across Product, Commercial, and Digital teams, often balancing competing stakeholder priorities.

You will work closely with Senior Transformation Planning Managers, Data Analysts, and Programme Leads to design and execute structured, insight-led plans that accelerate customer migration to strategic products and platforms.

What you’ll be doing

• Lead the development of plans to migrate our customers from our legacy to our strategic products and platforms, leveraging market forecasts, consumer needs and digital delivery plans
• Design, development, and build structured frameworks to enable such strategy, working closely with our products, sales, and digital teams.
• Develop robust data models in partnership with our data analysts, enabling data-driven decision-making to achieve the best possible plans and outcomes from our migrations
• Provide analytical support on complex scenarios to inform leadership decisions, considering business, customer, and colleague impacts.
• Challenge and stress-test delivery plans to ensure they are robust and aligned to transformation objectives, escalating where required.
• Act as a role model for BT behaviours, actively championing and advocating BT’s transformation agenda.

Essential Skills / Experience

• Consulting / transformation experience: experience in management consulting or transformation roles, with a track record of delivering complex programmes.
• Strong problem-solving capability, with the ability to break down complex transformation challenges into clear problem statements and apply hypothesis-driven approaches.
• Advanced analytical skills, translating complex data into actionable insights to support decision-making, prioritisation, and customer migration strategies (advanced Excel skills essential).
• Experience mapping current and future-state customer journeys and processes to drive benefits.
• Ability to create and apply decision frameworks to support prioritisation, sequencing, and trade-offs across multiple stakeholder groups.
• Proven stakeholder management and communication skills, influencing senior audiences and aligning competing priorities

Desirable Skills / Experience

• Domain expertise: Experience within telecommunication or retail environments.
• Programme delivery knowledge: Understanding of programme delivery, including software development lifecycle (SDLC) frameworks.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
  

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.