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Virgin Media O2 • United Kingdom, UK

Senior Performance Manager

Employment type:  Full time
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Job Description

About the role

We’re seeking a Senior Performance Manager to lead performance insight across Retail & Field Sales. This role sits at the centre of commercial decision‑making, translating data into insight that drives revenue growth, productivity and sustainable performance improvement.

You’ll lead a team of analysts and performance specialists, working closely with Sales, Commercial, Finance and Operations teams to identify opportunities, manage risk, and optimise performance levers including incentives and commission schemes.

Key responsibilities

  • Lead and develop a high‑performing performance team delivering clear, commercially focused insight
  • Analyse revenue‑generating KPIs to identify trends, risks and opportunities across Retail & Field Sales
  • Reviewand optimise incentive and commission frameworks to drive effective behaviours and results
  • Partner with senior stakeholders to influence strategy and ensure insights translate into action
  • Own performance reporting and governance, ensuring accuracy, consistency and impact measurement

About you

  • Experienced performance or commercial leader with strong analytical and strategic capability
  • Commerciallyminded, with a strong understanding of sales performance drivers and incentives
  • Confident leader and communicator, able to influence at senior levels
  • Advanced Excel and PowerPoint skills; Tableau experience desirable

What we offer

  • UK‑flexible, hybrid working
  • Opportunity to lead a high‑impact performance function
  • A role at the heart of commercial strategy and decision‑making

#LI-PE1

Company benefits

25 days annual leave + bank holidays
Adoption leave – 26 weeks at full pay
Annual bonus
Bike parking
Birthday off
Buy or sell annual leave
Carer’s leave – 5 days paid leave (can be taken as 10 half days)
Chill out zone
Collaboration spaces
Compassionate leave
Critical Illness Insurance
Cycle to work scheme
Dental coverage
Electric Car Salary Sacrifice
Emergency leave
Employee discounts
Enhanced maternity leave – 26 weeks at full pay
Enhanced paternity leave – 14 weeks at full pay
Enhanced pension match/contribution
Enhanced sick pay
Eye Care Support
Faith rooms
Family health insurance
Financial coaching
Hackathons
In house training
Life assurance
Meditation space
Menopause support
Mental health platform access
Mental health support
Neo-natal leave
On-site catering
On-site shower
On-site wellness room
Open to job sharing
Open to part time work for some roles
Open to part-time employees
Pregnancy loss leave
Private booths
Professional subscriptions
Referral bonus
Returnship
Shared parental leave
Teambuilding days
Volunteer days – 5 days paid on top of 25 days annual leave plus bank holidays
Neurodiversity assessment
Health insurance
Health assessment
Women’s health support
Men’s health support
Mental health first aiders
Lunch and learns
On-site barista
Life insurance
Mentoring

Working at Virgin Media O2

Company employees:

16,000

Gender diversity (m:f):

63:37

Hiring in countries

United Kingdom

Office Locations

Awards & Accreditations

3rd - Best Work-Life Balance

3rd - Best Work-Life Balance

Flexa awards 2026
3rd - Best Employee Wellbeing

3rd - Best Employee Wellbeing

Flexa awards 2026
2nd - Most Family Friendly Company

2nd - Most Family Friendly Company

Flexa awards 2025
Best Career Progression

Top 5 - Best Career Progression

Flexa awards 2025
Most Flexible Company

Most Flexible Company

Flexa awards 2025
3rd – Large companies

3rd – Large companies

Flexa100 2024
Consumer Goods

Consumer Goods

Industry awards 2023
2nd – Large companies

2nd – Large companies

Flexa100 2023

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