Senior Human Resources Change Partner

The Senior HR Change Partner is responsible for leading, managing, and coordinating people and business readiness activities for significant organisational change programmes, including restructures, mergers and acquisitions, and TUPE transfers. Working closely with Senior Leadership Teams, People Teams, and key stakeholders, you will develop and implement HR change strategies that ensure organisational changes are successfully adopted and aligned to business objectives. You will provide expert guidance on change management, organisational design, employee impact assessments, and stakeholder engagement, helping to create a positive colleague experience while delivering sustainable business outcomes.

We are looking for a highly experienced HR change professional with a proven track record of delivering complex change initiatives in ambiguous and fast-paced environments. You will be adept at bringing clarity to complexity, establishing effective frameworks, and driving momentum from strategy through to execution. Success in this role requires exceptional stakeholder management skills, commercial awareness, and a strong focus on delivering measurable results. This position requires regular travel across the UK, and flexibility to work extended hours during key project phases when required.

Who we are

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.

We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.

Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.

You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.

That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.

Accessible, inclusive and equitable for all

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

The must haves

In order to be considered for this role you must have the following experience;

• Significant experience leading complex organisational transformation and change programmes within large, matrixed organisations.
• Proven track record of successfully delivering change in ambiguous, fast-paced, and evolving business environments.
• Strong knowledge of organisational change, transformation, organisational design, and change management methodologies.
• Experience leading workforce change initiatives, including restructures, organisational redesign, TUPE transfers, mergers and acquisitions, consultation processes, and business transformation programmes.
• Strong programme, project, and risk management capabilities.
• Excellent understanding of change management principles, frameworks, methodologies, and tools.
• Outstanding communication, interpersonal, and leadership skills.
• Exceptional stakeholder management and influencing skills, with the ability to build credibility and influence at Executive level.
• Strong analytical and problem-solving skills, with the ability to leverage data and insights to support decision-making.
• Commercially astute, with a strong understanding of organisational drivers, business priorities, and strategic objectives.
• Demonstrated ability to lead through complexity, uncertainty, and competing priorities while maintaining focus on delivery and outcomes.

The other stuff we are looking for

We would also like you to bring:

• A bachelor's degree in Human Resources, Business Administration, Organisational Development, or a related discipline.
• MCIPD qualification, or an equivalent professional HR qualification.
• A recognised change management certification (such as Prosci), which would be advantageous.
• Proven experience developing and implementing change strategies that deliver measurable business outcomes and drive sustainable adoption.
• Experience supporting or implementing AI-enabled technology solutions and digital transformation initiatives.
• Knowledge of organisational development principles and culture transformation practices.
• Experience working within agile environments, with an understanding of Agile ways of working and a willingness to continue developing your knowledge in this area.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a Saville assessment, competency based interview with case study. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed. Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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