Senior HRBP - CIS & AIDA

Job Description

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

Role Purpose

Please note: This role can be based in the UK or India.

The Senior HR Business Partner acts as the strategic HR partner to CIS & AIDA Service Towers, with end-to-end accountability for HR delivery and people strategy across a complex, global organisation. The role will partner with two VOIS GMT members for CIS & AIDA, as their trusted HR lead.
The role supports two evolving business areas operating across multiple geographies, including Germany, the UK, Egypt, India, Italy, Spain and Romania. One area has been recently established (within the last six months) and is still in the process of stabilising, with ambitious revenue growth targets alongside aggressive long-term cost and efficiency objectives. The other is entering a significant transformation journey to establish itself as a new, centralised service tower within VOIS, requiring end-to-end organisational shaping and integration.

The role partners closely with senior leadership teams across these areas, requiring a confident and credible HR partner who can effectively represent business priorities while balancing them with enterprise HR frameworks, governance and delivery realities. The supported organisation operates at scale across multiple geographies and is expected to continue to scale, requiring forward-looking organisational design, workforce planning and capability strategies to enable sustainable growth.

The role is responsible for defining and executing integrated people plans that enable the achievement of business strategy, leading people change and transformation across the CIS & AIDA teams, and driving organisational effectiveness, workforce planning, talent and transformation outcomes, including building capability and a more AI-enabled, future-ready organisation, and ensuring delivery of critical hiring, workforce and change outcomes required to enable customer and commercial priorities.

Operating as the primary HR interface to leadership teams, the role influences decision-making through insight-led people recommendations, provides senior oversight on complex people risk, employee relations and organisational change, and ensures effective delivery of the VOIS People Strategy, HR operating model and annual people calendar across VOIS, embedding a high-performance, inclusive and values-led culture.

What you’ll do

• Define and deploy people strategy and plans aligned to business priorities.
• Act as primary HR strategic partner to leadership teams, influencing business decisions.
• Drive governance cadence, tracking delivery of hiring, workforce, cost and talent outcomes, and holding leaders accountable for execution against business priorities.
• Lead organisation design, workforce planning and transformation initiatives, including capability transformation, and development of an AI-enabled future-ready organisation.
• Drive workforce shaping aligned to SPI, right-shoring and cost outcomes, enabling value-based workforce decisions and productivity improvements and embedding the operating model.
• Lead delivery of strategic transformation programmes and operating model evolution, ensuring strong change leadership, communication, adoption and embedding of new ways of working across leadership teams and the wider organisation.
• Lead talent strategy, succession planning and leadership pipeline development enabling mobility of talent into high-impact roles aligned to business priorities.
• Own FTE and OPEX planning, aligning workforce capacity, cost and capability to business demand.
• Own delivery of the annual HR calendar and people lifecycle activities (reward, performance, talent).
• Provide senior oversight and guidance on complex employee relations matters, people risk, organisational change, policy application and compliance, ensuring a balanced, commercial and legally aware approach to decision-making.
• Shape organisational culture and leadership behaviours in line with Vodafone values, strengthening team effectiveness, inclusive leadership and accountability for sustainable performance.
• Lead strategic resourcing discussions for critical roles and skills, using external market insight and build, buy, borrow and automate approaches to ensure the right workforce mix for future business demand.
• Ensure effective integration with HR Centres of Excellence and HR Operations, translating business needs into enterprise HR solutions and leveraging specialist teams to deliver scalable, high-impact outcomes.
• Drive employee engagement, high performance culture and leadership effectiveness, ensuring leaders are accountable for engagement outcomes and driving a consistent follow-through on actions, embedding a strong commercial mindset and accountability for diversity and inclusion outcomes, including strengthening diverse leadership pipelines.
• Use people data to diagnose issues and drive targeted interventions

Who you are

• Proven ability to operate as a strategic HR partner in global matrix organisations
• Commercial acumen and business understanding, linking people strategy to business performance
• Experience leading organisational transformation, workforce planning and capability building
• Strong influencing, stakeholder management and leadership coaching capability, with experience supporting senior leaders through change, conflict and complex people decisions, and developing HR team members.
• Ability to analyse complex data and translate into clear, actionable insights
• Executive presence, sound judgement and resilience, with the ability to navigate ambiguity, challenge constructively and operate effectively in politically complex environments.
• Degree level education (or equivalent experience)
• Experienced in senior HR roles, with exposure to leading people, projects, or functional initiatives.
• Experience operating within global, matrixed organisations and transformation environments
• Strong understanding of HR operating model, talent management and organisational effectiveness
• Project and change management experience, including leading the people side of transformation, embedding change and managing organisational risk.
• Strong understanding of employee relations, policy governance and employment risk in complex business environments.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.