Refurb devices (2nd Life)- Service Operations Manager

Job Description

Working as a Refurb devices (2nd Life)- Service Operations Manager , you will work closely alongside the wider Supply Chain Team, our outsourced partners and internal stakeholders, where you will be responsible for managing the day-to-day operational service delivery, continuous improvement and change relating to 2 nd Life products for mobile and all associated governance, policies and processes.

You will ensure that scheduled partner governance activities are completed in line with agreed KPIs and standards (such as ISO44001 and Commercial Contract Management (CCM) framework). Actively supporting business Sustainability agenda across Supply Chain.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• Must have supply chain experience
• Experienced in delivering operational & system changes
• The ability to interpret and act on complex sets of data and drive to operational outcomes
• Excellent organisational skills and strong attention to detail along with experience of using Excel
• Experienced in delivering operational & system changes

The other stuff we are looking for

• Day to day operational management of end-to-end service to 2 nd Life products for Mobile activities across Supply Chain to achieve set business targets including stock utilisation.
• Supporting Supply Chain colleagues to ensure 2 nd Life products for Mobile stock optimisation compliance and reporting.
• Managing efficient use of the company’s cash ensuring that robust invoice and stock reconciliation processes are in place and that any discrepancies are successfully investigated and closed with the relevant partners / business areas
• Day to day tasks and processes to support critical data analysis to form strategic decision making in operational, governance and reconciliation to ensure customer satisfaction and quality is at the heart of every decision made.
• Management of change including identifying and delivering on continuous improvement opportunities to policies, processes, tools and customer experience related to 2 nd Life products for Mobile

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a competency based assessment.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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