Platform Tech Lead - Identity & Access Management

Job Description

This role sits within Technology & Platforms which is responsible for defining and maintaining the strategy and roadmap for all core technology platforms. This includes platform vision, prioritisation, and planning; financial management and investment; platform architecture design and assurance; and the definition and implementation of platform architecture standards. The function ensures platforms are robust, scalable, cost-effective, and aligned with the overall business strategy, adapting to evolving needs and driving innovation.

Technology & Platforms is split into Digital Workplace, BSS & Fixed B2B2C Wholesale, Core Engineering, Platform Engineering and Platform Innovation.

This role sits with the Digital Workplace division. This division is accountable for:

• Driving a seamless, secure, and intelligent work environment across the organisation. Combining innovation, insight, and trusted partnerships to empower every employee to perform at their best. We are responsible for delivering and evolving the technology, tools, and services that help our people work securely, collaboratively, and productively, wherever they are.

The Platform Technical Lead provides hands-on technical leadership to support the operational design of the platform. They own the technical integrity of the platforms, supporting projects across the lifecycle to ensure platforms are developed and delivered in line with the platform technical standards and approved designs, acting as the key day-to-day interface with partners.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Deep technical expertise in Identity & Access Management, including SSO, MFA, directory services, identity federation, provisioning, and privileged access.
• Strong hands-on knowledge of Okta and/or Entra ID, with experience integrating enterprise applications and authentication flows.
• Experience with identity lifecycle tooling (e.g. MyIdentity, One Identity, MIM or equivalents).
• Solid understanding of least-privilege access models, RBAC/ABAC, and privileged access patterns.
• Strong grounding in Zero Trust identity principles, conditional access, and risk-based authentication.
• Proven experience acting as the technical escalation point for complex IAM incidents and platform failures.
• Experience operating in a partner-delivered IAM model, providing technical direction, assurance, and challenge rather than hands-on administration.
• Strong understanding of IAM security and compliance controls, including SOX, ISO27001, Cyber Essentials, and audit evidence requirements.
• Ability to translate complex IAM technical issues into clear impacts, risks, and recommendations for non-technical stakeholders.

The other stuff we are looking for

We'd also love you to bring;

• Excellent analytical and troubleshooting skills across authentication, federation, provisioning, and access control failures.
• Strong communication skills, able to engage confidently with Security, Architecture, Compliance, and senior technical stakeholders.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a call from one of our Talent Acquisition Partners.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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