Investigations Manager

As an Investigations Manager, you will play a critical role in protecting the organisation by leading complex and sensitive investigations across a wide range of issues, including fraud, misconduct and organised criminal activity. You will act as a trusted expert, ensuring investigations are conducted to the highest professional, legal and ethical standards while safeguarding people, assets and reputation.In this role, you will manage end to end investigations, produce robust evidential reports and collaborate with teams across Legal, HR, Compliance and Security. You will also support incident and crisis response, provide expert guidance to stakeholders and contribute to strengthening organisational resilience by identifying risks and driving improvements. This is a highly impactful role where your work directly supports informed decision making and reinforces a culture of integrity and accountability. Who we are

At Virgin Media O₂, we connect people to the moments that matter most. Virgin Media leads the UK for broadband reliability, speed and overall performance, while O₂ keeps people connected on the move with award-winning coverage.

We’re also proud to be named one of the Financial Times Top 500 Best Employers for 2026, based on one of the UK’s largest employee satisfaction surveys.

Join us and you’ll be part of a team that stays curious, positive and focused on making life easier for our customers and each other. We’re investing in the future of connectivity, from expanding next-generation 5G to exploring satellite-supported solutions that help reach rural communities and hard-to-connect places.

You’ll work with people who back good ideas and give you plenty of room to grow. So if you’re looking for a place where you can feel supported, trusted and genuinely valued, you’ll feel right at home here.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days a month connecting with each other in person.

That doesn’t just mean time in the office – it could be team meetings, offsites, volunteering days, cross-functional projects, or away days. What matters is making those moments count – so when we come together, it benefits everyone.

Accessible, inclusive and equitable for all

We believe a better tomorrow starts with the choices we make today. That means moving the dial on diversity, building equity into everything we do and putting inclusion at the heart of our business.

Virgin Media O₂ is an equal opportunities employer and we work hard to remove bias and barriers. We want every person who joins us – and everyone thinking about joining us – to feel seen, heard and supported.

When you work with us, you’ll have access to our award-winning employee network groups. These communities bring people together, champion allyship and create uplifting spaces where you can learn, share and feel part of something bigger. They play a big role in helping people feel connected from day one.

The must haves

• Significant experience conducting complex and sensitive investigations in law enforcement, corporate or regulatory environments

• Proven ability to manage investigations end to end, including evidence gathering, interviewing and case file preparation

• Strong knowledge of investigative methodologies, evidential standards and relevant legal or regulatory frameworks

• Experience producing high quality evidential reports for formal proceedings such as tribunals or prosecutions

• Excellent analytical, communication and stakeholder management skills

• Professional qualifications or accreditations in investigations, fraud or financial crime

• Experience supporting crisis management or major incident response

• Familiarity with working alongside law enforcement or regulatory bodies

• Experience identifying control weaknesses and driving process improvements

• Knowledge of investigation or case management systems

The other stuff we are looking for

• Strong interpersonal skills, with the ability to build trust and credibility with a wide range of stakeholders

• Resilience and sound judgement, with the confidence to handle sensitive situations and make balanced, evidence based decisions

What's in it for you

We know life isn’t just about work, so our benefits are built to support you in the moments that matter. You’ll get Bupa healthcare, wellbeing support, life cover, a pension and generous holiday –plus your birthday off.

And there’s more. Enjoy some extra perks on us, with optional electric vehicle lease and Cycle2Work schemes, dental insurance, neurodiversity assessments, and brilliant discounts on broadband, TV and mobile. You’ll even get access to the Virgin Family platform and the O₂ Priority app, with exclusive rewards, experiences and chances to attend events at The O₂ and beyond.

Next steps

If this feels like a place where you can belong, we’d love to see what you can do. Once you apply, the next steps might include a call with a recruiter, a video interview, an interview with the hiring manager and a task or assessment.

We’ll also ask about any adjustments you might need, and we’ll do our best to make them happen.

We review applications and interview throughout the advert window, so it’s worth applying sooner rather than later. If you’re offered the role, the offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.

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