Human Resources Change Partner

Job Description

Love helping people navigate change with clarity and confidence? So do we.

At Virgin Media O2, we’re transforming—and we know that meaningful change doesn’t happen to people, it happens with them. That’s where you come in.

We’re looking for an Human Resources Change Partner to be the trusted guide and expert voice in our people-led transformation journey. This isn’t about tech systems or process tweaks—it’s about the big shifts that shape our organisation: restructures, mergers, TUPE, and everything in between. You'll partner with senior leaders and work in squads of cross-functional teams to design, deliver, and embed change that sticks—while keeping our people, values, and diversity front and centre.

You’ll lead from the front—mapping out impact, managing risk, and making sure every communication, consultation, and capability-building moment lands with clarity and care. Whilst shaping target operating models or delivering tactical change you will be building toolkits and dashboards that tell the story of change. You’ll help us do change the right way: responsibly, sustainably, with empathy and in line with our policy and legislation.

If you’ve got a sharp mind for organisational change, a steady head through ambiguity, and a heart for people—this is your moment!

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

Our ways of working

We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.

That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

In order to be considered, you must have the following experience;

• Consistent record in delivering large-scale complex restructuring initiatives in an ever changing environment.
• In depth knowledge of TUPE regulations and practical experience of handling large scale employee transfers and mergers.
• Demonstrable ability to lead multiple initiatives simultaneously, to meet meticulous timelines and ensure key turning points are achieved.
• Manage and navigate a variety of employment contract types, terms and conditions, and organisational policies; ensuring accurate interpretation, compliance.
• Experience of delivering change in conjunction with employee representatives/forums and trade unions.
• Shown ability to build strong recommendations on change approach, taking risks into account and mitigating wherever possible.
• Strong interpersonal and communication skills, with the ability to coach, influence, negotiate and lead and set change expectations and build change capability at all levels of the organisation.
• Collaborative approach with the confidence to challenge constructively and lead discussions toward positive, actionable outcomes.
• Champion our data driven tools (engagement surveys, exit surveys) to help make data informed decisions and improve our overall colleague experience
• Ability to navigate sophisticated stakeholder environments and adapt communication style to suit varied audiences and decision-making contexts.
• Experience of using essential change tools such as impact assessments, project plans, and change roadmaps

The other stuff we are looking for

We'd also love you to bring;

• Strategic judgement is key—you’ll be confident making sound decisions in complex situations, balancing risks, timelines, and stakeholder needs while keeping people outcomes front of mind.
• Courageous communication matters—you’ll be comfortable navigating sensitive conversations, influencing senior leaders, and working constructively with employee representatives and trade unions to reach the best outcomes.
• Continuous improvement mindset - you’ll be continuously reviewing our processes and your change outcomes to consistently build on the employee experience and business outcomes using AI and automation wherever possible

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a two stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you’re offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.

Thanks for your patience and for showing an interest in joining the Virgin Media O2 family.

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