Commercial Regulatory Executive

Job Description

This role supports the regulatory and compliance function by coordinating regulatory activity, maintaining documentation, ensuring accurate execution of regulatory changes, and assisting with the delivery of key obligations such as price changes and T&Cs updates.

This role will require you to act as a regulatory operations specialist responsible for coordinating multi‑team regulatory activity, managing regulatory documentation, and delivering accurate regulatory changes across commercial processes. The role applies judgement within established frameworks, supports the assessment of regulatory impacts, and drives process consistency and continuous improvement across the regulatory lifecycle.

Responsibilities:

• Take ownership by coordination of administrative support for regulatory programmes such as APR, mid-contract price changes and T&Cs updates.
• Manage regulatory timelines through trackers, documentation and schedules to ensure activity is completed accurately and on time.
• Identify risks by liaising with Legal, Product, Comms and central regulatory teams to gather required information and support compliance checks.
• Acting as a central point of support for preparation of regulatory packs, submissions or approvals required for governance forums.
• Analyse regulatory changes to assist with the review and coordination of customer-facing communications for accuracy and regulatory alignment.
• Track and update risk, issue and decision logs for regulatory activity.
• Support testing, validation and quality checks related to regulatory changes or customer comms.
• Document regulatory actions and follow-ups from key stakeholder meetings.
• Help maintain the regulatory knowledge library, templates and guidance materials.
• Contribute to process improvements across regulatory execution and compliance documentation.

Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.

The must haves

• Experience in compliance, regulatory coordination, or similar.
• High attention to detail, especially when handling customer-facing content or regulatory documentation.
• Good communication skills for working with Legal, Product, Comms and central regulatory partners.
• Ability to follow structured processes and maintain accurate compliance records.
• Understanding of regulatory or compliance environments (desirable but trainable).
• Strong skills in managing trackers, documentation and administrative workflows.

The other stuff we are looking for

• Commercial acumen

• Experience of customer value management

• High proficiency in MS Office

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.

Next steps

Once you've applied the next steps of the process, if successful, are likely to include a competency based interview

If you’ve got any burning questions or require reasonable adjustments to support you through the recruitment process, please drop the recruiter a note.

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