Head of Commercial

Job Description

At TUI, we're looking for a strategic commercial leader to drive our digital sales performance across all channels. You'll provide unified commercial leadership while optimising customer journeys and maximising digital revenue contribution.

This vacancy can be located at any of our headquarters within the market locations. The role will be published until Monday 8th December

ABOUT OUR OFFER

• Personal benefits: Attractive salary, bonus schemes, extensive (travel-related) benefits, extensive support for (mental) well-being and more.
• Flexible working: Work is something you do, not a place you go. We encourage a healthy work-life balance within a dynamic, flexible working environment.
• A career to shape: Access to the TUI Learning hub and 'level-up' to pursue ambitions.
• Expand your network: We encourage international collaboration and the opportunity to work on international projects/in international teams.
• Community: Be involved in local good causes and sustainability initiatives such as the TUI Care Foundation.

ABOUT THE JOB

• You'll develop and implement a cohesive commercial strategy across Web, App & Future, and Retail Solutions, defining integrated commercial objectives and KPIs aligned with overall business goals.
• We'll look to you to establish comprehensive performance reporting frameworks that provide consistent metrics across all sales channels, enabling comparative analysis and holistic understanding of commercial performance.
• Leading the development of strategies to optimise customer channel usage and attribution models will be a key part of your role, ensuring appropriate credit for sales influence across the customer journey.
• You'll provide unified commercial input to product roadmaps across all channels, ensuring consistent prioritisation methodology based on commercial value while balancing channel-specific needs.
• Working with stakeholders across the business, you'll build and maintain strong relationships at all levels, providing a unified commercial perspective to influence strategic decisions.
• As a leader, you'll build and develop a high-performing commercial team with expertise across all digital channels, fostering knowledge sharing and a collaborative culture.

ABOUT YOU

• You have proven experience in commercial, digital, or e-commerce roles, with leadership experience in developing and implementing commercial strategies across multiple digital channels.
• Your track record shows success in driving revenue growth and profitability in complex digital businesses, with strong understanding of omnichannel business models and cross-channel optimisation.
• Advanced analytical skills come naturally to you, with the ability to develop sophisticated commercial models and attribution frameworks across web, mobile, and retail environments.
• You're a strategic thinker who can balance channel-specific priorities with overall commercial outcomes, with experience in business case development and financial modelling.
• Your excellent communication and presentation skills allow you to synthesise complex commercial insights and influence across multiple functions and at senior levels.
• Experience working in matrix organisations across multiple markets and channels is essential, with knowledge of the travel industry being beneficial.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.