Head of Products

Job Description

Head of Products (Technology Services)

Warrington (Hybrid 2-3 days per week in office)

Permanent Full time

Shape the future of technology. Lead transformation. Connect people and products.

United Utilities is on a major digital journey and we’re looking for a visionary Head of Products (Technology Services) to sit at the heart of it. This is a pivotal leadership role in a FTSE 100 organisation, where you’ll bring together people, technology and strategy to deliver high quality services that power the way we work.

If you thrive in complex environments, love influencing at senior levels, and know how to turn business ambition into technology reality, this is your opportunity to make a lasting impact across the North West.

The Role

As Head of Products, for Field Services you’ll be the strategic bridge between Technology Services and our operational front line services, including Water and Wastewater, Central Operations, Maintenance, Scientific Services and Integrated Operations. You’ll lead a high‑performing matrix team spanning Enterprise & Data Architecture, Portfolio, Commercial, Project Management, Business Analysis, Operations and our commercial partners.

Your mission is simple but powerful:

Bring people and technology together to deliver exceptional service, drive value, and enable transformation.

What You’ll Be Doing

• Lead, empower and inspire a multidisciplinary matrix team to deliver high‑quality technology services with outstanding customer satisfaction
• Translate business goals and priorities into clear, actionable technology change
• Build strong relationships across the Product Area, establishing clarity of roles and driving continuous improvement
• Own and manage the portfolio of technology change, ensuring delivery partners meet performance, commercial and quality expectations
• Support Product Owners to optimise business processes and identify improvement opportunities
• Manage totex for the Product Area, ensuring spend is optimised and delivers maximum value
• Maintain visibility of future demand and ensure the portfolio is aligned to strategic priorities
• Report, monitor and articulate the value delivered across the portfolio
• Ensure seamless transition of new solutions into support and operational models

What You’ll Bring

• Strong leadership and collaboration skills, with the ability to build an engaged, high‑performing culture
• Excellent commercial acumen and confidence managing vendor relationships, including hands on experience working with systems integrators across delivery and support engagements
• Hands‑on experience applying Agile frameworks
• Deep understanding of technologies, legacy systems and complex technical environments
• Proven ability to manage performance, resolve high‑level issues and drive service improvements
• Skilled at influencing and guiding stakeholders across technical and non‑technical teams
• Comfortable navigating uncertainty and managing demand across multiple technology portfolios
• Qualifications MSP / APMP/ SAFe leadership or other Agile certification or equivalent experience

Why United Utilities?

• A pivotal leadership role in a FTSE 100 company committed to sustainability and community impact
• £5k cash car allowance and up to 20% performance‑related bonus
• Competitive salary and benefits, including 21% combined pension contribution
• Hybrid working so you can bring your best self to work
• The opportunity to lead a team, drive innovation and influence strategic decision‑making
• A collaborative, inclusive culture that values your ideas, expertise and growth