Business Systems Support Analyst

We're looking for a proactive and analytical Business Systems Support Analyst to join our Business Systems Support team. This is an exciting opportunity for someone who enjoys problem-solving, working with business-critical systems, and making a real difference to operational performance and customer experience.

This role is offered on a full-time basis, or part-time basis working a minimum of 25 hours per week. We are happy to discuss this and any flexible working arrangements at interview.

In this role, you'll be part of an operational team responsible for the resolution of queries and issues raised in relation to the systems supported (currently alto, customer workflow salesforce, developer services salesforce, metering salesforce, temetra, my account, mobile app and debt manager), together with carrying out user acceptance testing on these systems.

You'll identify the cause of issues and either raise for further IT investigation and fix, correct the issue or implement a work around in the interim.

What You'll Be Doing

• Take corrective action to resolve queries which have been raised through the Business Systems Support Mailbox.
• Raise jobs appropriately with UU IT or third parties.
• Analyse test requirements, design, document and execute test scripts for all systems supported by the team.
• Execute test scripts to test code changes and raise incidents for failures.
• Execute regression testing in advance of maintenance releases or technical upgrades.
• Provide support to consistent coaching team to reduce further queries into the team.

What We're Looking For

• Strong analytical and problem solving skills