TUI Group • Flexible

Scrum Master

Employment type:  Full time


A little flex time

Job Description

TUI Group is the world’s number one integrated tourism business. Finance IT is a global Domain within TUI technology. We are a multi-disciplinary team of experts across Architecture, Developers, Process Owners, Functional Consultants providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Switzerland, Poland Belgium and The Netherlands.

At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who wants to be a part of accomplishing that goal.

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

The Scrum Master is a practitioner and a passionate advocate of agile practices and lives by agile values and takes on new challenges with an agile mind-set. The Scrum Master is a key role in supporting our agile journey and is responsible for creating, aligning and promoting new practices and methodologies across various levels of the organisation to help Corporate Services IT to continuously improve how they work.


  • As a Scrum Master you will be the catalyst for driving and supporting the agile journey by creating, aligning and promoting the “agile vision” together with the Corporate Solutions Finance Support Operations and HR IT team. You will be working with colleagues within Finance and HR IT that support multiple systems and solutions for the of the business. You will use your deep knowledge and hands-on experience with a range of agile and lean practices to guide the evolution of the agile mindset and the development of a culture of trust and transparency
  • The Scrum Master will help agile teams agree on what they can achieve during each development sprint as well as facilitate daily stand-up (daily Scrum) so that team can reach their goals. Helping the team make progress on the project and objectives is a principal objective that will also ensure each person is working on the right tasks, helping to remove any obstacles to the team members’ progress, and protecting the team from distractions
  • Providing all support to the team using a servant leadership style whenever possible, and leading by example, guiding the team and organisation on how to use agile/Scrum practices and values to delight customers and improve teams Scrum maturity
  • Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis of healing and problem solving is a key for a Scrum Master, as well as assisting with internal and external communication, improving transparency, and radiating information so customers and stake holders are always informed in a transparent manner
  • Together with the Teams, the Scrum Master reviews and develops the Scrum artifacts including product backlog and sprint backlog. They are responsible for keeping the Scrum moving, and continuously reporting on developments, celebrating successes, and defining, understanding, and resolving roadblocks
  • As an experienced practitioner, you regularly conduct and contribute to agile, technology and digital events internally and externally. You are also an active contributor to the global TUI agile community
  • You will work closely with the Technical Team Leads and their Teams to deliver a standard Scrum and Agile process across the Finance & HR Domain working in an evolutionary way as the teams transition to a full Agile way of working
  • You will be responsible for fostering the mindset change to customer centricity and create value for business, customers and users. You will collaborate closely to help experiment with new approaches, techniques, tools and ideas in order to achieve the agreed Objectives and Key Reports and goals. You will support the change to a ‘continuously learning’ organisation by focusing on enabling effective decision making and fostering a culture of learning and continuous improvement
  • Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do


  • Deep and practical knowledge of and expertise in agile Jira and Confluence delivery practices, passionate about continuous improvement, collaboration and great teams
  • Experience in driving organisational change at a team and Domain level
  • Deep understanding of and hands-on experience with a range of agile frameworks, methods and tools (e.g. Kanban, Scrum, XP, Design Thinking, LeSS, Nexus, Flight Level, OKR) and their application to a varied range of contexts
  • Systems thinker, experienced in improving ways of working and introducing new practices in a large organisation and across multiple teams
  • Practitioner in all things agile, active member of the global agile community
  • A true believer of autonomy, empowerment and accountability of teams and pods
  • Excellent coaching, facilitation and influencing skills, reflective observer
  • Excellent situational and cultural awareness
  • Open minded, inquisitive, life-long learner
  • Comfortable with ambiguity, highly autonomous
  • Proficient English is required


  • Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
  • Fantastic holiday benefits including discounts, special offers
  • Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
  • Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
  • Development and career opportunities: We offer a wide range of digital training and international career opportunities.
  • Additional benefits relevant to the local market that you’ll be based in

At TUI, we know people are as diverse as the destinations we send our customers to. ​ ​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here

If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.

Please Note: These vacancies will be managed by an International Recruitment Team and therefore your application may be viewed by TUI colleagues outside your home country.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
L&D budget
Personal development days
Mental health days
Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)


Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries





Dominican Republic
















United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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