TUI Group • Punta Cana, Dominican Republic

IT Specialist - Dominican Republic

Employment type:  Full time


A little flex time

Job Description

Join our global TUI Musement IT Team based in Punta Cana, Dominican Republic as an IT Specialist and provide a high level of service to internal and external customers.


  • Work closely with stakeholders supporting Caribbean IT team, who support primarily all TUI MM sites in Dominican Republic, Caribbean and Americas region and secondly worldwide.
  • As an IT Specialist, your focus will be on Deskside Support (In Person or Remote) that includes the following responsibilities but not limited to that:
  • M365 support
  • W10 support (including imaging)
  • Issues troubleshooting
  • General user’s support
  • Onboarding & Off-boarding of Users and devices, included but not limited to iPads, Fixed Phones, Mobiles and point of sales devices.
  • Supporting the back-office where you will act as “Smart hands” for the back-office infrastructure such as but not limited to servers, firewalls, switches, NAS, phone system, etc.
  • You may be asked to compile reports, track, and confirm inventory, or participate in special projects that go above and beyond their core and daily work.
  • You will work not only to their local, and regional teams, but also be part of a global IT resource pool (and team).
  • You are expected to commit to continuous growth and develop of your IT skillset including excellent development of use of soft skills.


  • Strong Customer Services Skills: Polite, Professional, and Polished.
  • Speaks and writes fluent English.
  • 3 years minimum of IT experience working Hands-On with Windows 10/11, Apple OS, smartphones in a “Help Desk” environment.
  • Maintain high availability during your shift either in the office or if working remote via TEAMS.
  • Collaborate and share knowledge within your team, contributing to the collective knowledge the team.
  • Experience and /or certifications on any of the following technologies is highly valued.
  • Extensive experience with Windows 10 (/11)
  • Experience with Office 365
  • Experience Apple iPads, iPhones
  • Experience with Smartphones
  • Work with 3rd party vendors, acting as liaisons e.g., Claro, etc.
  • Assist in end user Education to assist in their Productivity e.g., help users migrate to OD or Teams.
  • Willingness to learn and assist with IT Budgeting.
  • Willingness to develop as a SME (Subject Matter Expert) on a technology that falls within the scope of the TUI MM IT domain.
  • Any experience in cloud solution and/or any digital platforms is considered as extra asset.


  • Competitive salary and benefits as standard
  • Career progression opportunities in more than 50 countries worldwide
  • Develop yourself as part of a friendly, richly diverse and virtual international team
  • Exceptional approach to your learning – access to free learning platforms & language lessons

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.

In 2018, TUI’s Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business – known as TUI Musement – combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement.

We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.

#TUIJobs #TUIMusement

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
L&D budget
Personal development days
Mental health days
Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)


Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Dominican Republic
United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

Other jobs you might like