IT Support Analyst - Barcelona (Hybrid)

About Boomi and What Makes Us Special

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.

Join our team as a Support Analyst - IT Service Desk on our IT Infrastructure team in Barcelona, Spain, to contribute to the best work of your career while making a significant impact on society.

*This role requires you to be in our beautiful Barcelona office 3 days per week*

Responsibilities

As a Support Analyst - IT Service Desk, you will support internal and external users by understanding their needs, identifying valuable opportunities, and driving positive outcomes. You will primarily work with end users to ensure that appropriate technologies are in place to support Boomi.

Key Duties

• Engage in providing end-user technology support in our IT Service Desk operations.
• Manage support delivery, address issues reported to the IT Service Desk and escalations, investigate and resolve incidents, and ensure timely and sufficient outage updates.
• Manage all end-user issues related to hardware, software installation and access, and networks.
• Provide recommendations on troubleshooting and other technology improvements to resolve incidents quickly, ensuring infrastructure and application stability.
• Develop and maintain relationships with business partners in the regions to promote strong alignment, continuous development, and a focus on increasing customer satisfaction by reducing mean time to restore service and enhancing data quality.
• Manage all procedures related to identifying, prioritizing, and resolving incidents and requests, including monitoring, tracking, and coordinating end-user IT issues.
• Maintain effective communication and coordination between internal and external service providers to maintain situational awareness.
• Collaborate with the management team to promote talent development and a positive culture aligned with our corporate values.
• Foster relationships with key customers, infrastructure teams, and end users, becoming a champion of end-user satisfaction.

Take the First Step Towards Your Dream Career

At Boomi, we value the unique contributions of each team member. For this role, we seek individuals with the following qualifications:

Essential Requirements

• Bachelor's degree in computer science, information systems, information security, or equivalent work experience
• Minimum 6+ years of experience in the IT industry
• Minimum 5+ years of Windows and Mac System Administration experience
• Understanding of load balancing, TCP/IP, and basic networking skills (IP, DNS, HTTP)
• Minimum 3+ years of experience managing enterprise productivity and collaboration systems such as Microsoft O365, Google Workspace, Slack, Zoom, and Enterprise Device Management Platforms.
• Fluent in English and Spanish

Desirable Requirements

• Experience with parsing and scripting languages such as Powershell, VBScript, SQL Scripting, and Python
• 1+ years of hands-on cloud experience (AWS or Azure preferred), including cross-region deployment
• ITIL V3 Foundation or ITIL 4 or equivalent certification.
• Ability to work weekends and travel.

Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.

All employment decisions are based on business needs, job requirements, and individual qualifications.

Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.