Senior IT Engineer

Job Description

About Us

Come and be a part of The Investigo Group (TIG), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom.

The group is multi-functional with a large portfolio of B2B products and services.

Our ecosystem is made up of: IIS, Providing secure internet access in both the public and private sectors. Its mission? To deliver world-class secure internet capabilities enhancing productivity across diverse skillsets and organisations. Vestigo Consulting is our training and consultancy company, tailored around specialist sector-specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments. CollaborAIte is a bleeding-edge company that provides our Data and AI capability. A collaborative partner for designing user-centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching.

Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.

The group provides bespoke, secure, user-centric products fuelled by deep technical knowledge advanced data and analytical skills.

We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets.

Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world.

About the Role

Are you a highly skilled and motivated Senior Network or Infrastructure Engineer with a passion for building robust systems and collaborating effectively? We're seeking an individual who will play a pivotal role in designing and constructing our Group’s infrastructure, providing a stable and agile platform that supports new solutions and changes. You should ensure that infrastructure and systems effectively support the growing user base of the Group while maintaining a strong focus on communication and collaboration.

Key Objectives:

• Infrastructure Build: Lead the design and construction of a robust, secure, scalable infrastructure that supports the needs of the company and customers.
• Monitoring: Oversee monitoring of the environment, particularly in identifying and proactively managing security, capacity, and performance issues.
• Platform Development: Lead the development and maintenance of platforms required, such as SAN storage, hypervisor (e.g., VMware), and load balancers (e.g., Kemp).
• Datacentre Tasks: Attend the datacentre for tasks related to server implementations, network outages, and project work.
• Documentation: Develop and maintain procedure, project, and systems documentation.
• Change Management: Ensure all changes to the environment are effectively managed and communicated.
• Out of Hours Support: Take part in an out-of-hours provision in the case of critical system or network failures, as defined within the on-call agreement and rota.
• Administration Tasks: Perform prescribed daily, weekly, monthly, and annual technical and security administration tasks.
• SLA Compliance: Ensure that tickets are completed within business-agreed SLAs.
• Team Collaboration: Promote collaboration and guide team members on best practices, fostering a highly communicative and collaborative environment.
• Equality and Diversity: Demonstrate commitment to equality and diversity and promote non-discriminatory practices in all aspects of work undertaken.
• Adaptability: Promote good practice in working in various locations, remaining adaptable to suit business needs.
• Additional Tasks: Handle any other tasks or projects commensurate with grade.

Requirements

What We're Looking For:

• Relevant industry-standard technical qualification(s).
• At least 5 years’ experience managing support of environments running various technologies, including Windows Server, Microsoft Exchange, Microsoft SQL Server, VMware vSphere, NetApp storage, LAN (Juniper/Cisco), Linux, Microsoft RDS, and PKI Infrastructure.
• At least 3 years’ experience of implementing and administering security controls in a technically complex and fast-moving environment for server and network systems.
• Experience in leading, planning, and executing successful IT Infrastructure projects.
• Experience in the design, development, installation, and implementation of IT infrastructure solutions.
• Experience of acting as a technical lead and mentoring other team members.
• Experience of working with SAN and virtualization technologies, e.g., NetApp and VMware.
• Experience in configuring network and infrastructure components and the maintenance of this infrastructure.
• Basic knowledge of scripting languages, e.g., PowerShell, Python, etc.
• Experience in supporting the achievement of accreditations such as ISO27001 and Cyber Essentials.
• Ability to work under pressure and deliver projects and services to target.
• Positive and approachable attitude, ability to communicate effectively with staff across all levels.
• Ability to prioritize outstanding work appropriately, taking the bigger picture into consideration.
• Excellent written and verbal communication skills.
• Current driving license and use of a car for work purposes.
• Ability to work in an agile working environment.
• Team player with critical thinking skills.

Benefits

• Flexible Working: We offer a hybrid working model. Some roles may be fully remote.
• Private Medical
• Inclusive Culture: Enjoy an inclusive culture and environment.
• Flexible Benefits: A flexible benefits allowance to suit your needs.
• Holiday: Generous holiday allowance.
• Learning: Access to continuous learning and development opportunities.
• Bonus Potential: Bonus potential based on performance and business-related factors.
• Discounts: Discounts on a wide range of products and services.
• Pension: Pension scheme contributions.
• More Benefits: Explore additional benefits on our career site. Click here

How to Apply

Please note that the talent acquisition team is managing this vacancy directly and we do not require agency support.

Candidates who are successful will be required to undergo relevant security checks.

Our Process

Our talent acquisition team will be in touch if you're successful, the team will arrange a short screening call (max 30 minutes) to learn more about you, and what you are looking for and answer any questions you may have. If all goes well, the team will share your profile with the hiring manager for review. Our interview process is tailored to each role but typically the first half of the process is run remotely with a final stage on-site.

For this position, you can expect a two-stage interview process:

1st stage - An informal 30-60minute video call with the hiring team to discuss your skills and relevant experience. This is an excellent opportunity to learn more about the role and ask any questions.

2nd Stage – A 60-minute formal interview where you can expect both competency and technical questions. This can be held either in-person or remotely.

As an inclusive employer, please inform us if you require any reasonable adjustments.

Equal Opportunities

Here at TIG we are committed to equal opportunities and value diversity, equity and inclusion at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

As a Group, we seek to ensure that individuals with disabilities receive reasonable accommodation throughout the hiring process and ultimately within the job itself. Please contact us to request any accommodations.