Join TUI as a Customer Service Agent providing 24/7 support to international guests in this fully remote role from Spain. This is a full-time, seasonal permanent position featuring a rotating schedule of 6 working days followed by 3 consecutive days off, with a basic salary of 21,800€ gross per year plus performance bonuses. Fluency in Dutch, French, and English is required alongside the right to work in Spain.
Requirements
Fluent in Dutch, French, and English
Right to work in Spain
Tech-savvy and comfortable using AI tools
Customer-first mindset and strong problem-solving skills
No specific degree or minimum years of experience stated in the posting
Skills & Responsibilities
Multilingual Communication: Provide clear, empathetic customer support via phone, email, SMS, and online messaging in Dutch, French, and English.
Problem Solving & Empathy: Resolve guest issues and complaints quickly while collaborating with global suppliers and TUI teams.
Tech & AI Adoption: Work alongside smart AI technology and retain detailed product knowledge to deliver fast support.
Adaptability: Thrive in a dynamic environment on a rolling rota including morning, afternoon, and night shifts.
Potential transition routes: People from retail, hospitality, or call center roles may bring strong customer service and communication skills, alongside meeting language requirements.
Job description
We are seeking savvy and skilled individuals like you to join our diverse team of Contact Centre.
If you've got the right to work in Spain and speak Dutch, French & English,plus ideally another European language, keep on reading!
ABOUT OUR OFFER
A job at our TUI Contact Centre offers much more than your basic salary which already starts at 21.800€ gross/year, and variable monthly payment of 10% of your salary upon achievement of targets.
You will be working 6 days and have 3 consecutive days off and additional payments for any night shifts, bank holidays will come on top.
We offer remote working from anywhere in Spain on seasonal permanent contracts, multiple permanent career development opportunities.
You'll be compensated for every training day complete and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.
ABOUT THE JOB
Guests will contact you 24/7 from around the world via phone, email, SMS, and online messaging—and you’ll be ready to listen, respond, and take action.
You’ll work alongside our smart AI technology to deliver fast, effective support while resolving issues and complaints with empathy and care.
You’ll be part of a rolling rota that includes morning, afternoon, and night shifts, giving you variety and the chance to thrive in a dynamic environment.
You’ll collaborate with global suppliers and TUI teams to fix problems quickly, ensuring our guests can get back to enjoying their holidays.
ABOUT YOU
Organized and adaptable – a calm, solutions-focused multitasker who thrives under pressure and embraces change.
Customer-first mindset – confident supporting upset customers across all channels, resolving issues quickly and empathetically.
Tech-savvy and curious – eager to learn, comfortable working with AI tools, and able to retain detailed product knowledge.
Remote-ready and flexible – happy to work rotating shifts from a quiet, professional home setup that supports phone-based work.
Bilingual and confident – fluent in Dutch, French & English, ready to support customers across languages with clarity and care.
TUI Customer Service Agent | Dutch & French Speaking | Local Residents S27
Palma
Remote
21,800€ gross/year + up to 10% bonus
From a workplace to a place to belong, we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know
