Join Maersk as a FL Customer Service Support in Singapore on a full-time basis. This role involves liaising with customers and operations, managing order fulfillment, inventory, and shipment activities, and ensuring accurate system transactions in a fast-paced environment.
Requirements
Minimum education of ITE, A Level, O Level, or Diploma.
Minimum 1-3 years of relevant industry experience.
Proficiency in MS Office (Word, Excel, Outlook) and WMS / Exceed System.
Good verbal and written communication skills.
Ability to work in a fast-paced, pressured environment as part of a team.
Skills & Responsibilities
MS Office & WMS: Generate timely KPIs and transactional reports, verify vendor invoices, and ensure accurate system updates.
Communication: Liaise with customers, operations, and transporters to resolve issues and coordinate urgent order fulfillment.
Inventory Management: Monitor warehouse supplies and raise POs for replenishment.
Operations Support: Support daily warehouse and logistics operations while maintaining company compliance.
Potential transition routes: People from administrative or logistics coordination roles may bring relevant customer service and computer skills, alongside meeting the basic educational and experience requirements.
Job description
Key Responsibilities
Liaise closely with customers and operations team on order fulfillment, inventory & shipment related activities
Working closely with operations team to provide information/ feedbacks to customers on operational issues and co-ordinate with customers to resolve all issues
Generate KPIs and transactional reports to internal and external customers on a timely basis
Verify vendor invoices and liaise with vendor for any discrepancies
Monitor the usage of warehouse supplies and raise POs for replenishment
Coordinate the urgent order fulfillment with customer, operations and transporter
Ensure the accuracy and timely update of system transactions
Perform other required duties or task when assigned
Maintain compliance with all company policies and procedures
Support daily operations tasks if needed
Any other duties as assigned by manager from time to time
We are looking for
ITE/ A Level / O Level / Diploma with min 1-3 years of relevant experience industry
Computer proficiency (MS Office – Word, Excel and Outlook) & Warehouse Management System (WMS) / Exceed System
Good verbal and written communication skills, including ability to effectively communicate with internal and external customers
Must be able to work as part of a team in a fast-paced, and pressured environment
Positive, independent attitude and Good Team Player
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
