Customer Sales & Service Advisor | Danish Speaking

Job Description

Are you passionate about sales, have service in your DNA, and want to be part of TUI's exciting journey? We're looking for a Danish-speaking Customer Sales & Service Agent to join our Nordic customer centre in Copenhagen. Every day, we help our customers turn their holiday dreams into reality – primarily by phone, but also through chat and social media.

We have a permanent position along with one maternity cover for 12 months.

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, generous travel benefits, extensive health & well-being support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment.
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions.
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation.

ABOUT THE JOB

• You'll guide customers to their perfect holiday experience via phone, chat and social media.
• Every enquiry you handle will focus on the customer's needs and overall experience.
• Resolving queries efficiently and professionally is at the heart of what you do.
• You'll thrive in a fast-paced, goal-oriented team environment.
• Contributing actively to both individual and shared targets keeps you motivated.
• You'll work on a shift rota, including day shifts, Saturdays and public holidays, ensuring we're always there for our customers when they need us.
• Hybrid working with minimum of 60% in the office

ABOUT YOU

• You speak and write fluent Danish and English – other Nordic languages are a bonus.
• Sales energises you, and clear targets inspire your success.
• Your approach is positive, flexible and solution-focused.
• Working independently in a dynamic environment is where you shine.
• You're digitally savvy and pick up new systems quickly.
• Background in the travel industry or customer service is advantageous

From a workplace to a place to belong. At TUI, we embrace diversity, equality, and inclusion and encourage everyone to come as they are, because together our potential is limitless.

We are committed to supporting candidates with disabilities and impairments, so if you need any support, please let us know.