TUI Group • Luton, United Kingdom

CRM Analyst - 12 Months FTC 1

Employment type:  Contract

Remote-first

A little flex time

Job Description

The Digital Merchandising Executive works for the Digital team that manage the suite of websites across the TUI UK & Ireland business based out of our modern and vibrant head office in Luton. Our website, www.tui.co.uk, is responsible for driving over 65% share of the business. As Digital Merchandising Executive you will be responsible for executing a range of onsite merchandising campaigns that balance customer needs with the broader TUI UK & Ireland commercial and eCommerce business goals.

Please note the closing date for applications is Sunday 23rd June

ABOUT THE ROLE

We are looking for a Digital Merchandising Executive to join a large Digital Sales & Merchandising team working for the biggest name in travel. You will be working in a fast-paced commercial environment and need to make data-driven decisions to improve website trading performance, whilst ensuring the user experience is inspirational, engaging and relevant. You will do this whilst working with the commercial, trading and analytics teams to ensure key trading priorities are supported.

The Digital Merchandising Executive is a creative thinker who will be able to bring new and exciting ideas to the team. Analytical and naturally inquisitive, you will have the ability to interpret trading and test results data, identify trends and recommend actionable change. You will be able to work well under pressure and thrive on working under tight deadlines. Working with the rest of the Digital Sales & Merchandising team, you will be responsible for developing and executing a range of onsite merchandising campaigns and driving forward our onsite personalisation and A/B testing strategy with responsibility for a subset of our brands which include TUI UK, Marella Cruises & TUI Ireland across desktop and mobile.

You will work closely with the Content, Digital Marketing, User Experience and Design teams to build engaging, digital and integrated campaigns that balance both customer and business needs. You have fantastic attention to detail which ensures you deliver high quality customer facing communications.
Keeping a close eye on travel websites and industry trends, you will make recommendations to ensure the websites are competitive and business stakeholders are kept informed of the TUI UK & Ireland benchmarked performance.

ABOUT YOU

  • Educated to degree level in Marketing/Commercial discipline OR experience in working in a sales/merchandising/marketing role in an online environment
  • Commercially aware with a passion for sales and merchandising
  • High attention to detail and strong time management skills
  • Creative thinker who is customer obsessed
  • Well-developed communication and analytical skills
  • Self-motivated and an enthusiastic team player
  • Ability to work and adapt quickly under pressure
  • Interest in the travel industry and digital technology

ABOUT OUR OFFER

  • Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
  • Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
  • Discretionary Bonus Scheme
  • Excellent rates with foreign exchange
  • Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

​​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA

If you require any further information regarding this opportunity, please email careers@tui.co.uk

We really value your interest in TUI and will be back in touch with you shortly after the application closing date.

Company benefits

Travel credit – All benefits vary by location and job role, we'd be happy to chat to you about this in more detail
Work from anywhere scheme – TUI WORKWIDE means colleagues can work from abroad for up to 30 working days a year
Employee discounts
Flexible working week
Bank holiday swaps
Time off in-lieu
Religious celebration leave
Buy or sell annual leave
Health insurance
Gym membership
Open to part time work for some roles
Mental health platform access
Enhanced maternity leave
Shared parental leave
Pregnancy loss leave
Enhanced paternity leave
Compassionate leave
Cinema discounts
Season ticket loan
Travel insurance
Cycle to work scheme
In office catering
Commuter loan
Annual pay rises
Annual bonus
Life assurance
Salary sacrifice
Matched pension contribution
In office workout classes
Teambuilding days
Employee assistance programme
Charity donation scheme
Enhanced sick pay
Share options
Faith rooms
Volunteer days
Lunch and learns
Hackathons
L&D budget
Sabbaticals
Personal development days
Mental health days
Location
88%
Employees are very happy with their working location freedom
Hours
80%
Employees are largely happy with the flexibility in the hours they work
Benefits
76%
Employees are largely happy with the benefits their company offers
Work-life balance
72%
Employees feel that they can switch off quite easily from work
Role modelling
76%
Employees feel that most people work flexibly
Autonomy
81%
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
70%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
75%
Employees feel that the culture supports equity and inclusivity well
Culture
80%
Employees enjoy the working environment
Mission
75%
Employees feel quite excited about the company mission
Salary
52%
Employees feel that their salary is fair and in line with the market average

Working at TUI Group

Company employees

60,000 globally

Gender diversity (male:female)

80:20

Office locations

Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany, India, Ireland, Mexico, The Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, USA

Hiring Countries

Austria

Belgium

Croatia

Denmark

Dominican Republic

Finland

France

Germany

Greece

Indonesia

Malaysia

Mexico

Netherlands

Norway

Portugal

Spain

Sweden

Thailand

Tunisia

Türkiye

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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