Flexa
Transcom • Porto, Porto, Portugal

Relocation Specialist - Porto | International Markets (M/F)

Employment type:  Contract

1–2 days/week at home

A little flex time

Job Description

Are you ready to be the bridge that connects dreams to destinations? Join our team as a Relocation Specialist in our dynamic contact center! If you thrive on guiding individuals and families through the exciting journey of international relocation, leveraging your expertise in global markets, language proficiency, and legal acumen, then this is the opportunity you've been waiting for. Step into a role where every interaction propels someone toward a brighter future. Let's make dreams take flight – together!

What is in it for you?

  • attractive salary
  • full-time employment contract
  • vacation and holiday bonuses - we want to say thank you on the happiest seasons of the year
  • loyalty bonus - we appreciate your every effort and contribution
  • career path - every individual can develop and advance
  • great working atmosphere and friendly team spirit
  • learning new skills
  • bonuses for recommending new employees

Key Responsibilities:

  • Provide comprehensive guidance and support to people throughout the relocation process, including visa requirements, housing options, schooling, healthcare, and cultural integration.
  • Stay updated on global real estate trends, cost of living indexes, and cultural nuances to effectively advise clients on destination selection and lifestyle adjustments.
  • Ensure compliance with international emigration laws and regulations, assisting clients in navigating legal procedures and documentation requirements.
  • Deliver exceptional customer service by promptly addressing inquiries, resolving issues, and anticipating client needs throughout their relocation journey.
  • Coordinate logistics with external partners such as moving companies, real estate agents, and legal advisors to ensure smooth transitions for clients.
  • Administrative tasks related to international relocation.

What are we looking for?

  • Experience in relocation services, international mobility, or related fields, with a proven track record of successfully managing complex relocation projects.
  • Fluent in English (mandatory), proficiency in additional languages such as Portuguese is highly desirable.
  • Knowledge of Emigration Law
  • Excellent verbal and written communication skills, with the ability to effectively communicate with clients, colleagues, and external partners from diverse cultural backgrounds.
  • Exceptional organizational skills with the ability to prioritize tasks, multitask, and meet deadlines in a fast-paced environment.
  • Strong analytical and problem-solving skills, with the ability to anticipate challenges, identify solutions, and mitigate risks throughout the relocation process.
  • Customer-centric mindset with a passion for delivering exceptional service and exceeding client expectations.

What is life like at Transcom?

Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.

We are 30,000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.
At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Company benefits

20 days annual leave + bank holidays
Accrued annual leave
Employee discounts
Open to part-time employees
Optional unpaid leave
Relocation packages
Teambuilding days
Location
76%
Employees are largely happy with their working location freedom
Hours
70%
Employees are largely happy with the flexibility in the hours they work
Benefits
57%
Employees are moderately happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
69%
Employees feel that most people work flexibly
Autonomy
68%
Employees feel that they can mostly manage how they get their own work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
74%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
74%
Employees feel that the culture supports equity and inclusivity well
Culture
73%
Employees enjoy the working environment
Mission
69%
Employees feel quite excited about the company mission
Salary
45%
Employees feel that their salary is fair and in line with the market average

Working at Transcom

Company employees

30000

Gender diversity (male:female)

F%54; M%46 (middle management)

Hiring Countries

Estonia
Latvia
Lithuania
Netherlands
Norway
Portugal
Spain
Sweden

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