German Customer Care Specialist in Spain

Job Description

Transcom is a global community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. We are looking for German Customer Service Representatives who love helping others and cares deeply about providing excellent customer service. And we want you to join us!

We have a range of opportunities based in both Malaga, Alicante and remote working!

What's in it for YOU!

• International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;

• Continuous development through our internal learning platforms and external training;

• Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;

• Permanent full-time contract;

• Support with relocation process and settling in;

• Additional employee benefits e.g. free Spanish lessons, free unlimited coffee (in office) and more;

• Corporate benefits - discounts for the car, travel, fashion, leisure, sports, events, home decor, electronics, and food industry products and services.

Join us as a German Customer Service Representative!

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

• Respond to customer queries in a timely and accurate way, via phone, email or chat;

• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues.

What we are looking for:

- Fluent knowledge of German - written and oral.

- Fluency in English - written and oral.

- Stress management is a must, as we help several customers at the same time and use several different systems.

- Solution-oriented and flexible. All our customers must feel heard and respected and that we must always deliver the best possible solution

- Degree of employment: Full-time, with the possibility of part-time

- Form of employment: Permanent employment with a 1-month trial period.

What life at Transcom is like!

We have 30,000+ customer experience specialists in 28 countries with 90+ locations, providing services in 33 languages to international brands in various industries. Due to our recent success, we are expanding our award-winning teams and investing in our people.

Every day, there are new people who start their journey with Transcom, they take the potential they have today and develop it into skills for the future. This is how we are at Transcom; Being recognized for hard work, being a team player and supporting others. Champions of positive change in teams and communities.

The first step is to submit your application. If your profile matches what we are looking for, we will invite you to one of our digital interviews. There we will give you more information about the position and get to know you better. The interviews take place continuously, so send your application as soon as possible.

For more information about the position, please send us an email to: hello.spain@transcom.com