Flexa
Transcom • Malaga, Aruba, España

German Customer Care Specialist in Spain

Employment type:  Full time

Fully-remote

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Job Description

Transcom is a global community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. We are looking for German Customer Service Representatives who love helping others and cares deeply about providing excellent customer service. And we want you to join us!

We have a range of opportunities based in both Malaga, Alicante and remote working!

What's in it for YOU!

  • International and inclusive environment, that makes you feel supported, encouraged, and welcome from day one;

  • Continuous development through our internal learning platforms and external training;

  • Endless growth opportunities: 90% of our managers and leaders started their careers as customer service specialists;

  • Permanent full-time contract;

  • Support with relocation process and settling in;

  • Additional employee benefits e.g. free Spanish lessons, free unlimited coffee (in office) and more;

  • Corporate benefits - discounts for the car, travel, fashion, leisure, sports, events, home decor, electronics, and food industry products and services.

Join us as a German Customer Service Representative!

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat;

  • Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues.

What we are looking for:

- Fluent knowledge of German - written and oral.

- Fluency in English - written and oral.

- Stress management is a must, as we help several customers at the same time and use several different systems.

- Solution-oriented and flexible. All our customers must feel heard and respected and that we must always deliver the best possible solution

- Degree of employment: Full-time, with the possibility of part-time

- Form of employment: Permanent employment with a 1-month trial period.

What life at Transcom is like!

We have 30,000+ customer experience specialists in 28 countries with 90+ locations, providing services in 33 languages to international brands in various industries. Due to our recent success, we are expanding our award-winning teams and investing in our people.

Every day, there are new people who start their journey with Transcom, they take the potential they have today and develop it into skills for the future. This is how we are at Transcom; Being recognized for hard work, being a team player and supporting others. Champions of positive change in teams and communities.

The first step is to submit your application. If your profile matches what we are looking for, we will invite you to one of our digital interviews. There we will give you more information about the position and get to know you better. The interviews take place continuously, so send your application as soon as possible.

For more information about the position, please send us an email to: hello.spain@transcom.com

Company benefits

20 days annual leave + bank holidays
Accrued annual leave
Employee discounts
Open to part-time employees
Optional unpaid leave
Relocation packages
Teambuilding days
Location
76%
Employees are largely happy with their working location freedom
Hours
70%
Employees are largely happy with the flexibility in the hours they work
Benefits
57%
Employees are moderately happy with the benefits their company offers
Work-life balance
68%
Employees feel that they can switch off quite easily from work
Role modelling
69%
Employees feel that most people work flexibly
Autonomy
68%
Employees feel that they can mostly manage how they get their own work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Diversity
74%
Employees feel that the diversity is good and there are continued efforts to improve it
Inclusion
74%
Employees feel that the culture supports equity and inclusivity well
Culture
73%
Employees enjoy the working environment
Mission
69%
Employees feel quite excited about the company mission
Salary
45%
Employees feel that their salary is fair and in line with the market average

Working at Transcom

Company employees

30000

Gender diversity (male:female)

F%54; M%46 (middle management)

Hiring Countries

Estonia
Latvia
Lithuania
Netherlands
Norway
Portugal
Spain
Sweden

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