Customer Support (M/F) German Speaker (Porto)

Job Description

Description & requirements

Description

Are you a problem-solver with a knack for delivering exceptional service? And you have all the conditions to work from your home?

Step into the world of financial services, empowering our clients to achieve their financial goals. You’ll handle inquiries, solve challenges, and offer expert guidance on our cutting-edge financial products and services from the comfort of your home.

Our vibrant, forward-thinking team is at the heart of our success, and we’re on the lookout for a dynamic Customer Service Representative who’s ready to make an impact.

What’s in it for you?

• Permanent full-time contract with attractive salary and bonus system;

• Implementation paid training and daily support - we foster an international and inclusive environment that makes you feel supported, encouraged, and welcome from day one. We are committed to your growth and success;

• Possibility of working from your own home;

• Opportunity to grow inside our organization - more than 50% of our senior positions are occupied by agents. Every offer that can be filled by internal candidates will be firstly shared through our internal channels;

• Employee referral program - you will receive an additional bonus for every personal referral;

• Additional benefits like discounts in many store chains.

Join us as an [language] speaking customer service!

Strengthen the team of our client who is an influential brand in the financial market. In this role, you act as a bridge between customers and solutions. Your mission will include:

• Provide customer support via multiple channels (call, chat, email);

• Provide support to our client customers, offering solutions and responding to all inquiries in a timely manner;

It is a super opportunity for those who love helping others and deeply cares about providing excellent customer service.

What are we looking for?

• Native or fluent in German (C1 or plus)

• Advanced spoken and written English skills (B1 or plus)

• Good computer skills

• Ability to generate empathy in written form

• Analytical mindset to diagnose & troubleshoot issues

• Active listener and strong interpersonal skills to build rapport with customers

• Ability to manage time and meet goals.

What is life like at Transcom?

Transcom is a global multinational customer experience specialist providing consulting, customer service, sales, technical support and collections services through our extensive network of contact centers and remote agents.

We are 30 000 customer experience specialists in over 69 contact centers in 26 countries, providing services in 33 languages to global brands in a variety of industries. Transcom is a company committed to equal opportunities between men and women.

At Transcom, we are strongly committed to our customers and to our team. Every day, someone starts his or her journey with Transcom, harnessing the current potential and transforming it into skills for the future. We are recognized for working hard, for working as a team, and for supporting each other.

We are Transcom - there is no limit to how far we can go together.