Tomorrow Group • London, United Kingdom

Client Experience Executive (Digital Marketing)

Remote-first – with Office / Co-Working Space

4.5-day week

Core hours 11–3

Job Description

Salary range £25-28k DOE

As a core member of the Client Experience team, you will be responsible for ensuring the smooth running of client accounts, and that our partners have a great experience working with us. Your focus will be on coordinating the activities of our growth and specialist teams to facilitate smooth delivery of our campaigns and projects. In order to succeed in the role, you will love organising and are all about the details, from admin to branding, you have a passion for making sure things are done well and love helping people.

You’ll also have exposure to all arms of the agency including operations, business/sales, growth and of course the digital marketing services - this will all help you gain a wider skillset.


  • Ensure all meeting notes are circulated on email and tasks uploaded to Asana within 24hrs of the meeting happening.
  • Work with the specialist teams to ensure we are delivering best-in-class work to our clients.
  • Assist the growth and specialist teams in project management and planning, ensuring that deadlines are met.
  • Support the specialist teams when they are producing reports and insights for clients that provide value.
  • Maintain and manage projects in Asana.
  • Support with monthly reports, providing quality and branding assurance for the performance teams.
  • Ensure work is delivered as per client roadmap.
  • Manage client communication, ensuring timely responses are provided with the support of the right Found team members.
  • Identify red flags/threats to either the relationship or services Found provides to Head of Client Experience.
  • Report client satisfaction to Head of Client experience.
  • Act as the conduit between Found and Braidr, ensuring briefing processes are followed.


  • Increased response rate to NPS, at rating of 8+.
  • 90% of contract renewals with clients.
  • Increased rate of project clients converting to MRR.
  • Exceptional quality work delivered to the client.
  • Meeting client deadlines.
  • Timely email responses.



  • Challenge the ordinary and help the team produce great work.
  • Be a go-to source of energy and insight in the team.
  • Friendly and approachable.
  • Work collaboratively across the agency.
  • Keen to learn and get stuck in.
  • Takes a proactive approach to support team members.
  • Forward thinking and solutions orientated.
  • Highly organised and proactive.
  • Has strong communication skills.
  • Curious and asks ‘how can we do this be better?’


  • A hunger to build positive relationships internally and externally.
  • A passion to learn more about digital marketing channels including paid performance, SEO & data.
  • Experience using Microsoft Office.


  • Flexible Working - remote & flexible hours
  • Personalised Career Development
  • Summer hours on Friday + early finish on Fridays throughout the rest of the year
  • Birthday day off + half a day leave throughout the year for extra celebrations
  • Interchangeable bank holiday switch to celebrate the days important to you
  • Employee Wellbeing Initiatives including Employee Assistance Programme
  • Pension
  • Bippit financial coaching
  • Bupa Healthcare
  • Enhanced parental leave
  • Pregnancy loss and parental bereavement leave
  • Compassionate leave
  • Eye-care vouchers
  • Summer and Christmas party
  • Life Assurance & Income protection
  • Cycle to work scheme
  • Computer purchase scheme
  • Regular lunch and learns
  • Team socials
  • Opportunities to attend conferences and industry events
  • And more!
  • We're a flexible employer so we're happy to hear from people who are looking to work fully remote.

    At Tomorrow, we embrace and support diversity, fostering a culture of inclusivity as we know it is fundamental to our mission to make digital experiences more engaging, connected and accountable.

    We're an equal opportunity employer and all applicants will be considered without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, nationality, neurodiversity

Company benefits

24 days annual leave + bank holidays
Adoption leave
Enhanced maternity leave
Open to compressed hours
Open to part-time employees
Birthday off
4.5-day week
Enhanced sick days
Open to part time work for some roles
Early finish Fridays
Summer hours
Enhanced sick pay
Health insurance
Dental coverage
Mental health platform access
Compassionate leave
Season ticket loan
Time off in-lieu
Bank holiday swaps
Accrued annual leave
Pregnancy loss leave
Enhanced paternity leave
Tax-free childcare
Cycle to work scheme
Life assurance
Life insurance
Volunteer days
Financial coaching – provided by Bippit
Employee assistance programme
Lunch and learns
Teambuilding days
Skilled worker visas
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can find the perfect balance of life and work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity, and the efforts to improve and maintain it, are great
Employees feel like the company culture is brilliantly inclusive and equitable
Employees feel like it is a really great environment to work in
Employees feel very excited about and aligned with the company mission
Employees feel that their salary is good and matches the value they bring

Working at Tomorrow Group

Company employees


Gender diversity (male:female)


Office locations


Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
Media & Agencies

Media & Agencies

Industry awards 2023
Emerging companies

Emerging companies

Flexa100 2023
Consultancy & Agency

Consultancy & Agency

Industry awards 2022

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