Operations Design & Enablement Analyst

Job Description

ABOUT US

tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With more than 1,400 employees across 28 countries., we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.

WHY WE THINK YOU WILL LOVE THIS ROLE

The Operations Design & Enablement (ODE) Analyst is an entry level, technically curious problem solver who helps design, build, and improve workflows across our platforms, primarily within the digital ecosystems powering our QSR and food‑service client work. This role blends technical execution with creative thinking, enabling teams to work smarter through better processes, thoughtful tools, and innovative solutions.

The ideal candidate has a foundational understanding of databases and system relationships, is excited about experimentation with new technologies (including AI and automation), and brings a spark of creative, critical thinking to every challenge. While technical, this role is not a production focused position, you are someone who can visualize solutions, challenge the status quo, and collaborate to build systems that scale.

WHAT YOU WILL BRING TO THE ORGANIZATION

Platform & Solution Development

• Meet with internal teams to understand operational challenges, workflows, needs, and requirements.
• Ideate potential solutions using current platforms or evaluating new tools when appropriate
• Present concepts and prototypes to senior team members for feedback.
• Build or support the development of approved workflows, automations, and system enhancements.

Process & Systems Documentation

• Create clear process maps, system diagrams, and technical documentation.
• Develop visuals, annotated screenshots, or simple graphics to support clarity and adoption.
• Maintain documentation that supports training, onboarding, and ongoing system understanding.

Innovation & Problem Solving

• Explore emerging technologies, including AI, automation design, and new platforms to solve business challenges.
• Challenge the status quo with creative, strategic thinking.
• Contribute ideas that improve user experience and elevate operational excellence.

Collaboration & Training

• Partner with senior ODE, Creative Technology, and Operations team members on solution development.
• Support and help coordinate rollout and training for new tools and processes.
• Collaborate with cross‑functional partners to ensure teams are fully supported during rollout, and that solutions continue to evolve, improve, and gain adoption.

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

Technical Skills

• Foundational understanding of databases, data relationships, and basic system architecture.
• Ability to learn and work with CMS tools (Airtable experience a plus but not required).
• Exposure to automation tools like Power Automate, Make, Zapier, or similar (nice-to-have).
• General familiarity with graphics or creative tools (e.g., Adobe Creative Suite, Figma, or basic screenshot editing).
• Ability to create simple visuals to communicate concepts and processes.

Soft Skills & Core Traits

• Strong communication skills, approachable and collaborative working style.
• Critical thinking can conceptualize solutions rather than just follow instructions.
• Demonstrated curiosity, willingness to figure things out independently and explore new technologies.
• Creative and strategic mindset, ability to think beyond the technical execution.
• Passion for innovation, automation, and operational excellence.
• Detail-oriented with a drive to deliver high-quality work.
• Ability to challenge the status quo and contribute new ideas.

Starting salary between $72,000 - $75,000

TOTAL REWARDS

Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:

• Our commitment to rewarding results
• Opportunities to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s—success

There's more ...

Generous medical, dental, vision and other great benefits

Paid parental and medical leave programs

401(k) with a company match component and profit sharing

15 days of paid time off plus company holidays

Hybrid work model

Tuition reimbursement and student loan repayment assistance

Inclusive employee resource groups

EQUAL OPPORTUNITY EMPLOYER

We are an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

RECRUITING AGENCIES

tms does not accept agency resumes submitted by third-party vendors unless a valid agreement has been signed and the tms Talent Acquisition Team has granted authorization for submissions for a specified position. Please do not submit or forward resumes to our site, tms employees, or any other company location. tms is not responsible for any fees related to unsolicited resumes.