tms • London

Senior Quality and Safety Manager

Employment type:  Full time

1–2 days/week at home

Core hours 10–4

Dog friendly

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Job Description


tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands. With 1,200+ employees across 26 countries, we offer an impressive range of solutions – from inspiration and innovation to category management and delivery.

Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a place where you can achieve great things, and be recognized as the best.


Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.

tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.


Oversees all Quality Assurance, Food Safety, & Compliance systems and activities within (market scope) with the intent to consistently deliver on our promise to the Customer of safe and compliant assured supply using a large diverse and dynamic network of packaging suppliers.



· Be the face to the Customer quality, food safety, and compliance of packaging focusing on more strategic versus tactical matters

· Establish and maintain relationships with the Customer so that timely communication of information about product performance and safety is delivered

o Provide timely and accurate objective data to Customer SCM and QA leads

· Regularly review and update the Customer to agree on expectations in the areas of:

o Quality

o Compliance

o Food Safety

· Manage complaint handling and follow up. Report the root cause and action plans

· Identify customer needs and uncover improvement opportunities within work flow practices


· Establish and maintain collaborative relationships with suppliers to enable transparent and timely communication of quality, food safety, and compliance related matters

· Coach supplier partners & new suppliers to develop capability to meet McDonald’s standards

· Ensure Global Quality and Safety Requirements (GQSR) manual is understood and met by suppliers

· Visit supplier’s plants to evaluate and assure adherence to safety, process control, quality control, equipment maintenance, and sanitation processes. Work together with suppliers to develop programs to improve deficient areas

· Lead continuous improvement in quality performance across product categories with supplier partners and category teams to include, but not limited to:

o Supplier QA reviews and audits (e.g. GMP, HACCP, etc.) with action plans in place to close gaps;

o Implement supplier quality metrics through formal audits, e.g., complaint rate, quality scorecards, supplier ranking mechanism, GMP/HACCP, SQMS, social accountability, etc. to track, to report, and to lead improvements

o Monitor product performance at suppliers and stores. Actively manage non- conformances from the field

o Identify and implement standard methodologies

o Implement Critical to Quality (CTQ) and Over the counter (OTC/ATCQ) programs

o Assure that a workable mock recovery program and crisis action plans are in place, communicated, and understood

o Conduct regular product evaluations of local supplier production versus target products and monitor product quality performance

· Ensure packaging standards and specifications are understood, enforced, and complied

· Integrate the "Voice of the Customer" into packaging specifications

· Put in place the proactive quality systems and protocols and lead suppliers in the continuous improvement efforts

Government & Industry

· Support EU projects, as a coach and resource for Supplier Technical Roundtables

· Engage with and build relationships with industry groups and associations and use their knowledge of emerging issues and contacts with regulatory and legislative bodies

· Proactively action on regulation compliance and use the resources & platforms to positively influence government on regulations and standards build-up or revision.


· Establish and maintain collaborative relationships with HAVI internal collaborators and cross-functional resources to enable transparent and timely communication of quality, food safety, and compliance related matters

· Ensure basic knowledge of Core Menu Governance, packaging standards and specifications are understood across cross-functional resources to enable them to respond faster to questions from the Customer and to demonstrate HAVI’s category leadership

· Support market leads in business reviews and other relevant customer-facing opportunities to help message and articulate packaging quality requirements

· Understand the business and connect the dots on how Quality, Food Safety, and Compliance are key business drivers


· At least 8 years’ experience in a quality role in a manufacturing environment where they were responsible for raw materials through production to finished goods

· A further 5 years in senior management capacity and customer interface.

· Good oral and written communication skills in English and a local language of assignment

· Science related degree and/or certification from a reputable organization in quality-related field

· Diligent

· Technical knowledge on paper/plastic products and quality management systems

· Ability to maintain composure under pressure

· Capable of working independently with minimal supervision

· Highly motivated with the desire to achieve

· Ability to communicate with and influence internal and external customers

· Excellent organizational & project management skills

· Confident with problem solving

· Capable of identifying and implementing continuous process improvements

· Ability to Multi-task

· Work closely with suppliers on quality programs

· Demonstrate knowledge of quality practices and principles in a proactive manner to lead supply partners and to educate the Customer

· Experience in Packaging manufacturing industry would be highly beneficial but not a prerequisite.

Company benefits

Open to part-time employees
Teambuilding days
Company shutdown periods – Christmas Shutdown Period
25 days annual leave + bank holidays
Dog friendly office
Open to part time work for some roles
Summer hours
Early finish Fridays
Mental health days
Season ticket loan
Cycle to work scheme
Meditation space
Fully stocked snack cupboard
Annual bonus
Life assurance
Employee assistance programme
Lunch and learns
Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is good and matches the value they bring

Working at tms

Company employees


Gender diversity (male:female)

42% Male 58% Female

Office locations

London, Duisburg, Paris, Munich, Chicago, Hong Kong, Seattle, Shangai, Singapore, Tokyo, Beirut.

Hiring Countries

Hong Kong
United Kingdom
United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024

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