Senior Product Manager-EMEA

Job Description

if you are interested in this role please reach out to harley.marjoram@tmsw.com

ABOUT US

tms unites technology,
marketing, and sourcing to drive transformational change for the world’s
leading brands. With 1,200+ employees across 26 countries, we offer an
impressive range of solutions – from inspiration and innovation to category
management and delivery.

Operating as a creative
agency, a strategic consultancy, a sourcing business, and a technology
provider, we engage with over 110 million customers every single day for our
clients, including Starbucks, T-Mobile, O2, McDonald’s, and adidas.

Most importantly, we're a
place where you can achieve great things, and be recognized as the best.

WHAT MATTERS THE MOST

Breakthrough,
business-driving ideas come from extraordinary people with the freedom to be
their most authentic selves at work. Authenticity and diversity are critical
elements of our business. They can only be realized when we create access and
equity for all. We foster a culture of inclusion and belonging and aspire to be
ever evolving.

tms is a place where
brilliant people are better together. If you want your ideas to be heard and to
contribute to a culture of inclusion and authenticity, bring us your voice!
Visit us at tmsw.com.

WHY WE THINK YOU WILL LOVE THIS ROLE

The Senior Product Manager will
sit within our Global Merchandise Services (GMS) team. GMS helps brands bring
their fan communities products that unleash badge-wearing potential, so the
people who love them most can love them even more.

Through reimagining products
and merchandise, designing innovative industry-leading solutions, and
developing in-demand products, we spark an emotional connection with customers
and have a lasting impact on people, business, and the planet. We want you to
be part of it!

The Senior Product
Manager EMEA is passionate about product creative concepting, relationship
building, project management, process, and people.

This leader
and team player brings proven skills in strategy execution, product development
and organizational process. He or she works with cross-functional teams to
improve our relationships and support growth opportunities for the GMS EMEA business
in partnership with the Starbucks EMEA organization and other customers.

While working
together with internal and external teams, the ideal candidate models strong
communication skills and quickly recognizes and clears holdups within the
company and customer organizations, moving opportunities forward. He or she has
exceptional organization, problem-solving, prioritization and communication
skills and builds high quality relationships that provide a platform for
influencing individuals at all levels in the organization. 

The Senior Product
Manager EMEA creates successful product assortments and product innovation best
practices. Managing multiple programs concurrently and often in the face of
great ambiguity, he or she models composure, professionalism and a bias towards
action and results while fostering teamwork, alignment around common goals and
adept conflict resolution.

Finally, we
guarantee that you will make a difference. Because we help our people achieve
their goals.

So come here
to experience. To experiment. To make mistakes. To challenge your own limits.

WHAT YOU WILL BRING TO THE ORGANIZATION

Product Management

·      
Key
point-of-contact for EMEA product management and development. Manage all aspects of regional strategies and
assortments within the global brand priorities.

·      
Development:

o  
Ensures product ranges meet regional and partnership
needs— style design, materials, function, size, features, and CMF (Color/Material/Finish).

o  
Identifies and presents specific regional market
needs, partner needs and consumer trends supporting development focus in
market.

o  
Presents product and graphics briefs
to cross functional team.

o  
Partners closely with the Graphic Design and Account
Management Teams

o  
Presents seasonal assortments to customer and manages feedback with internal teams.

o  
Manages information sharing and
leverages knowledge across the PM team globally.

o  
Reviews and approves product samples.

·      
Creates:

o  
Concept for each product style using graphics from
design team, trend related CMF (Color, material, finish) and an eye for product
specific creative solutions.

o  
Cohesive assortments utilizing customer brief and
selling data across materials and regions, aligned with overarching customer
regional product strategy and aesthetic.

o  
Product management timelines—both standard and custom.

o  
Customer facing presentation decks.

·      
Drives:

o  
On time, compliant and on brand product and all
product deliverables.

o  
Alignment on program presentations – both internal and
customer facing.

o  
Deadlines and priorities of day-to-day business
requirements.

o  
Regional program priorities considering balance of
long and short-term customer needs.  

o  
Development of multiple products and customer programs
on schedule, in parallel on the same timeline.

·       Builds,
nurtures, and develops customer relationships through meeting customer's
deliverables, supporting needs, gaining trust, and exceeding expectations.

·       Gains
and showcases deep understanding of our customer's Brand, strategy, and priorities.

·       Proactively
gains and showcases full understanding of customer's business, market needs and
decision-making approach.

·       Proactively
gains and showcases a solid understanding of customer's consumer in region and market.

·       Influences
others both externally and internally.

·       Partners,
supports, and guides key stakeholders and cross-functional team members on
customer needs, processes, back-end support, timelines and deliverables so projects
are completed on time and in full.

·       Proactively
provides timely project status information and contact reports for line manager
and cross-functional team.

·       Proactively
maximises business performance and opportunities.

·       Develops
process requirements, builds alignment of stakeholders, constructs timelines
and deliverables, manages regular cadence meetings to keep projects on time.

·       Leads
the execution of EMEA product management and service level plan, schedule of
deliverables, and financials aligned with business performance goals.

Communications

·       Builds
collaborative relationship with team members, peers and managers.

·       Advocates
for the customer/consumer.

·       Communicates
effectively, both orally and in writing.

·       Expresses
ideas with clarity, confidence, and logical reasoning.

·       Influences
others to deliver results, escalates risks and opportunities to leadership,
documents proven results and lessons learned, creates, and delivers clear
presentations to all levels of the organization.

Processes

·      
Demonstrates excellent organizational skills
and attention to detail.

·      
Continuously showcases processes knowledge and
compliance.

·      
Proactively contributes to process
improvements.

·      
Partners, aligns, and collaborates with cross-functional
team so projects are executed and delivered on time and in full.

Strategic Direction

·      
Contributes to, and aligns with, business
strategies and goals.

The all-important numbers bit  

·      
Contributes to, and achieves Financial Targets
for Business Unit Revenue, Gross Margin and Contribution Margin.

People & Community

·      
Achieves individual objectives and contributes
towards delivering team goals.

·      
Strives for continuous improvement. Set and
delivers personal development goals.

·      
Contributes to our organization's culture by
role modelling company values and support efforts on CSR and DE&I
activities.

·      
Leads, supports and manages direct and dotted
line reports, ensuring they are set up for success and achieve their goals.

SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE

·       7-10+
years’ work experience developing products with consumer hard goods brand
experience.

·       3+
years’ experience working with teams and customers across regions and time
zones.

·       Experience
with EMEA based or operating customers, FMCG, fashion and/or large specialty
coffee chains.

·       Consistent
track record of building new and maintaining existing successful product
categories.

·       Solid
understanding of principles of the Product Development process, Project
Management, Product Design, Surface Design and Manufacturing.

·       Excellent
written and oral communication and presentation skills, communicating
effectively and projecting a professional image when giving and receiving
information.

·      
Well organized and able to
work independently, advancing multiple complex projects concurrently in a
highly dynamic environment. Adept at managing priorities in development.

·      
Initiative taking and task prioritization,
demonstrating excellent time-management, organizational, problem-prevention and
problem-solving skills.

·      
Ability to self-manage
large amounts of information and catch errors.

·      
Works effectively with
individuals and groups at all organizational levels, establishing relationships
grounded in trust, candor and transparency and providing a platform for
influencing.

·      
Dealing well with
ambiguity, maintaining composure, discretion, and high first-time quality under
timeline pressure or when faced with sensitive inquiries or complaints.

·      
Model strong general business
acumen, active listening skills and the ability to adapt quickly to changing
business needs and deadlines.

·      
Strong IT
skills (MS Outlook, Word, PowerPoint, Excel).

 And we’d love you to…  

·      
Have a solid understanding of the Informal
Eating Out sector, FMCG and retail sectors, including product development,
go-to-market strategies, product launch and fulfilment.

 Any of the
following would be a plus

·      
Additional
languages.