Lead UX Designer - Colleague Experience

Job Description

We’re looking for a Product Design Lead who can see opportunity in everything—from large-scale transformation programmes to quick-win improvements that deliver immediate value. In this role, you’ll help shape the long-term vision and strategy for design, working on global tools and services used by hundreds of thousands of colleagues every day. You’ll balance strategic thinking with a hands-on approach, bringing a passion for craft and a clear vision for the future of user experience. Working closely with Product, Data Science, and Engineering, you’ll create innovative, user-centred solutions while mentoring and inspiring a talented design team. Insights and data will underpin your decisions, ensuring every experience is grounded in real user needs

• Leading UX research and design squads, coaching both senior and junior designers
• Owning and delivering end-to-end UX design processes across key initiatives
• Driving user-centred design, simplifying complex problems into intuitive solutions
• Conducting qualitative and quantitative user research to inform design decisions
• Facilitating workshops, stakeholder sessions, and ideation activities
• Designing prototypes, storyboards, and UI solutions that enhance user experience
• Applying systems thinking and service design beyond just UI improvements
• Collaborating with cross-functional teams to deliver seamless customer journeys
• Presenting design concepts clearly to stakeholders and leadership teams
• Contributing to and evolving design systems and multi-platform experiences

• Demonstrated experience leading high-performing, multidisciplinary teams
• Strong expertise in UX research, end-to-end design, prototyping, and testing
• Experience with service design and systems thinking approaches
• Ability to use data (qualitative and quantitative) to inform and measure design
• Strong understanding of user behaviour, psychology, and customer needs
• Proven collaboration with Product, Engineering, and Design stakeholders
• Understanding of the software development lifecycle (advantageous)
• Proficiency with tools such as Figma, Sketch, Miro, Adobe Creative Suite
• A strong UX portfolio showcasing impactful, research-driven work

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You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.