Senior Technical Operations Specialist

Job Description

Established in 2017, Storyblok has rapidly ascended to the forefront of the global headless CMS landscape. Our vision is to “pioneer the future of content management, removing barriers between developer and marketing teams by offering an intuitive, scalable, and intelligent platform to deliver digital experiences from idea to success”.

Our team is made up of smart, passionate individuals who excel in their work. People who are comfortable taking on big ideas and figuring out the details along the way. With a dynamic team of over 220+ passionate individuals spanning 45+ countries, we're not just breaking boundaries; we're redefining them!

Our $47m Series B funding round in May 2022 represented a significant milestone for us, propelling our journey into a period of extraordinary growth into the US market, while also advancing our presence and progress in EMEA.

We're proud recipients of numerous awards, including recognition in G2's 2024 Best Software Awards. As a remote-first company, we have been officially recognized as one of the top 100 most flexible places to work, ranking #3 in the scale-up category as per Flexa Careers.

WHAT IS IN IT FOR YOU

You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits:

• Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…)
• Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding
• Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays
• Personal development fund for courses, books, conferences, and material
• VSOP (Virtual Stock Option Plan)
• The annual international team-building trip, quarterly and monthly online get-togethers
• As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules
• An international team that loves to have fun at work and works hard together to accomplish shared goals

JOB SUMMARY

The Technical Operations Specialist will manage and maintain the day to day running of our core tools within our IT infrastructure device landscape. Ensuring the smooth operation of our internal systems and providing technical support to our distributed teams. This person will be responsible for driving the adoption of essential security measures such as SSO and 2-factor authentication, as well as managing access controls and managing the onboarding/offboarding processes. This person will manage our core IT system backups and support the technical implementations to ensure data integrity and availability.

ESSENTIAL JOB FUNCTIONS

• Manage and maintain core tools within our IT infrastructure, including Mac OSX, Google Workspace, Slack, Hangouts, Zoom, and Hofy for device distribution.
• Provide general IT support for our tools (VPN, Slack, Google Workspace, and more), including training for both new starters and refreshers for existing team members
• Troubleshoot and resolve software or hardware issues by serving as our internal IT support.
• Drive the adoption of SSO and 2-factor authentication across all tools used.
• Own device management across the organization using business MDM tooling and VPN systems. This will include improving processes for new device configuration and remote troubleshooting, Implement and manage 1Password for secure password management.
• Manage the access review process, creating, modifying, or deleting user accounts as needed.
• Support the onboarding and offboarding process from an IT perspective, provisioning and de-provisioning access accordingly.
• Assist with internal Information Security Projects & Audits on hardware and vendor landscape.
• Implement technical solutions to enhance our information security setup.
• Provide training to team members on technical topics as needed.
• Manage core IT system backups to ensure data integrity and availability.

EDUCATION, SKILLS AND EXPERIENCE

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in an IT support/Tech Ops role or similar for at least 3 years, preferably in a remote work environment.
• Strong proficiency with Mac OSX and familiarity with Google Workspace, Slack, and other collaboration tools.
• Can work independently
• Experience with implementing and managing security measures such as SSO and 2-Factor Authentication.
• Has a growth and learning mindset with a strong hands-on attitude and the ability to adapt to a fast and volatile environment
• Has a strong understanding of VPN, network connections, and security protocols, knowledge of Mobile Device Management (MDM)
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively in a remote team environment.

MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Remote (home) work opportunity or funded by Storyblok co-working space

GENERAL TERMS

Storyblok has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic.

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