Shieldpay • London, United Kingdom

Site Reliability Engineer

2–3 days/week at home

A little flex time

Apply now

Job Description

The opportunity

We are seeking a highly skilled and motivated Site Reliability Engineer (SRE) to join our dynamic team. As an SRE, you will play a crucial role in ensuring the reliability, scalability, and performance of our systems and services. You will collaborate closely with cross functional teams to design, build, and maintain resilient infrastructure and automate processes to enhance operational efficiency.

What you’ll be doing

  • System Reliability: Ensure the reliability of critical systems by monitoring, measuring, and improving system uptime and performance.
  • Incident Response and Management: Respond to and resolve incidents in a timely manner, participating in on-call rotations as necessary.
  • Infrastructure Automation: Develop and maintain infrastructure as code to automate deployment, configuration, and scaling of services.
  • Performance Optimisation: Identify performance bottlenecks and implement optimisations to improve system efficiency and response times.
  • Capacity Planning: Perform capacity planning and forecasting to ensure systems can handle current and future loads.
  • Continuous Improvement: Continuously evaluate and implement best practices, tools, and processes to improve reliability and efficiency.
  • Collaboration: Collaborate with software engineering teams to design and deploy scalable and reliable applications.
  • Documentation: Maintain clear and up-to-date documentation for systems, processes, and procedures.

What we’re looking for in you

  • Previous experience as a Site Reliability Engineer or within a dual role (DevOps/SRE)
  • Extensive experience within incident management with the ability to troubleshoot complex issues and provide effective solutions under pressure.
  • Proven experience in release management to ensure the smooth and efficient deployment of software updates and enhancements.
  • Proficiency in at least one programming language (e.g., JavaScript, Python, Go, Java).
  • Experience with containerisation technologies and container orchestration in AWS.
  • Strong understanding of cloud computing platforms and related services.
  • Knowledge of infrastructure as code tools.
  • Experience with monitoring and observability tools.
  • Willingness to learn new technologies and adapt to a rapidly changing environment.
  • Strong attention to detail and a commitment to producing high-quality work.
  • As we are dedicated to fostering an inclusive environment where every individual is valued, respected, and empowered to use their voice, we’ll expect you to demonstrate a likeminded approach to how you communicate and collaborate with others.
  • We don’t like old fashioned corporate hierarchy. Instead, we like to empower our people and be autonomous in their role. You should be adaptable and thrive in a fast paced, dynamic environment.
  • We're building a vibrant community full of the best people the fintech world has to offer. You should be enthusiastic about our industry and able tap into your experience and expertise to help take Shieldpay to the next level.

Our promise

Shieldpay is an equal opportunities employer. For Shieldpay building a fair and transparent workforce begins with a recruitment process that does not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Company benefits

Flexible working week
Open to compressed hours
Open to part-time employees
Mental health days
Unlimited annual leave
Enhanced maternity leave
Enhanced paternity leave
Cycle to work scheme
Annual pay rises
Share options
Matched pension contribution
Life assurance
Personal development budgets
Employee assistance programme
Mental health platform access
Dental coverage
Health insurance
Adoption leave
Work from home allowance
Open to part time work for some roles
Season ticket loan
Shared parental leave
Fully stocked snack cupboard
Teambuilding days
L&D budget
Lunch and learns
Employees are very happy with their working location freedom
Employees are very happy with the flexibility in the hours they work
Employees are very happy with the benefits their company offers
Work-life balance
Employees feel that they can find the perfect balance of life and work
Role modelling
Employees feel that flexible working is part of the culture
Employees feel they have complete autonomy over getting their work done

Working at Shieldpay

Company employees


Gender diversity (male:female)

M:59% F:39% NB:1% TRANS:1%

Office locations

Fleet Street, London

Funding levels


Hiring Countries

United Kingdom

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024
3rd – Finance & Insurance

3rd – Finance & Insurance

Industry awards 2023

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