Site Reliability Engineer

Job Description

TUI Group is the world’s number one integrated tourism business. The Engagement Domain is a global team within TUI technology responsible for the delivery and operation of customer-facing websites. We are a multi-disciplinary team of experts across Architecture, Engineering, DevOps and Agile Delivery, providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Spain, Germany, Belgium and The Netherlands.

At TUI, we’re ambitious to become the leader in technology within the travel industry, and to achieve this, we are looking to build a capable, creative team who want to be a part of accomplishing that goal.

We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.

We’re looking for a skilled and experienced Site Reliability Engineer to ensure that the quality of IT services meets the needs of our business, taking accountability for ensuring platform/service stability and rapid incident response and for continuous improvement in the overall operational maturity.

As a Site Reliability Engineer, you will work as part of a team to provide the platform for our websites and applications. You will maintain constant uptime, scale seamlessly, and allow services to flourish. You will look for infrastructure improvements for our websites and applications. You will provide 24/7 service and support for our infrastructure, software, and applications across the Product and engagement domain.

You will be responsible for incident and problem management, including being part of an on-call Rota for out of business hours major incident management. You will collaborate closely with other Site Reliability Engineers across TUI to coordinate cross-domain system improvements.

You will collaborate with your Site Reliability Engineers colleagues within the domain to continuously raise the maturity and efficiency of inter-domain service capabilities.

You will work closely with all stakeholders to review and report on operational performance, SLAs and KPIs. Being passionate about operational excellence and service performance, with a strong DevSecOps mindset and focus on customer outcomes and experience, you will effectively engage with teams and develop a good understanding of their context and challenges. You will drive continuous improvement of teams’ operational performance and stability of their services.

You will enable and champion a service culture that includes ongoing service improvements relating to quality and end-user satisfaction.

You will have a solid technical understanding of the application landscape, the corresponding business functionality and data flows in your remit. You will be well connected with key SMEs, teams and technology stakeholders to be able to maintain awareness of key changes originating from the domains’ delivery teams and to assist during incident response as required.

You never come across as preachy or dogmatic, but you are always clear and vocal about what you believe in. You always drive for technical excellence, ownership and self-organisation at team level.

You love to learn and acquire new skills, and you enjoy teaching others. You are not afraid to get stuck in and work directly with teams – you hate being in an ivory tower.

ABOUT THE JOB

• Experience in handling production issues and taking part in on-call rota.
• Experience in using and working with AWS.
• Expertise in designing, analysing, and troubleshooting large-scale distributed systems.
• Experience in automating application deployment on AWS.
• Ability to debug, optimize code, and automate routine tasks.
• Strong communication skills with a proven track record of engaging senior technology stakeholders.
• Strong sense of ownership, wanting to understand how things work and resolve root causes.
• Systematic problem-solving approach, coupled with effective verbal and written communication skills.
• Strong experience in problem, change and incident management in an agile context.
• Familiarity with ITIL Application Support (specifically Service Life Cycle).
• Understanding of / experience with DevSecOps ways of working and SRE practices.
• Aspiring to a culture of service excellence: always putting the customer, our colleagues and our business at the centre of everything.
• Experience in technology to support managed services such as automation, alerting and monitoring.
• Hands-on experience in delivering enterprise-scale digital cloud services.
• Passionate about continuous improvement.
• Strong problem-solving skills coupled with good collaboration.
• Open-minded, inquisitive, life-long learner.
• Security is part of everyone’s job. At TUI, we practice secure behaviours first in everything we do. Experience in information security is a big plus.
• Continuously monitor metrics and leverage customer feedback to drive continuous improvement of service practices.

ABOUT YOU

Experience working with highly available, distributed systems and services in a cloud. environment and defining, developing and rolling out technical operations processes and new services across teams and markets.

• Good hands-on experience with Amazon Web Services (AWS), including EC2, IAM, S3, ECS (fargate), VPC, Load Balancers, SSL Certificates, and Security.
• Experience working with and implementing monitoring/observability solutions (preferably Datadog) as well as incident response solutions (PagerDuty).
• Very good experience with CI/CD, preferably Jenkins and GitLab CI.
• Experience with fixing and implementing from scratch new pipelines and CI/CD jobs to speed-up releases.
• Infrastructure-as-code with Terraform.
• AWS Certification at Associate level or above would be good to have.
• Willingness to take part in 24/7 on-call rota (1 week rota).
• Good coding skills for DevOps, like Python, Bash, or any other programming language.
• General understanding of Ansible.
• Passionate about continuous improvement and collaboration.
• Strong problem-solving skills coupled with good communication skills.
• Strong understanding and implementation of container services within infrastructure
• An understanding of Concepts of RegEx, forward read writes implementation, traffic monitoring analysis and Akamai are a plus.
• Proactive, open-minded, inquisitive, and eager to learn.
• Customer-centric and passionate about delivering great digital products and services.

ABOUT OUR OFFER

• Working in the leading global tourism group: We stand for intercultural cooperation and offer the opportunity to work in international projects and teams.
• Fantastic holiday benefits including discounts, special offers
• Mobile working, flexible working hours and working from abroad: We believe that work is something you do, not where you go. Our offer: TUI Way of Working
• Health and Wellbeing support in five key areas – Health, Social, Community, Career and Financial
• Development and career opportunities: We offer a wide range of digital training and international career opportunities.
• Additional benefits relevant to the local market that you’ll be based in

At TUI, we know people are as diverse as the destinations we send our customers to. ​ ​We love to see your uniqueness shine through and inspire the future of travel.​ If you would like to read more about what Diversity & Inclusion means to us simply visit our Smile page Click here

If you have any questions, please contact the Recruiter for this role via the contact information included in the advert.

Please Note: These vacancies will be managed by an International Recruitment Team and therefore your application may be viewed by TUI colleagues outside your home country.