Strategic Initiatives, Creative Delivery Lead

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Overview

The Strategic Initiatives, Creative Delivery Lead strengthens SAP’s Brand & Creative team by driving operational excellence rooted in ownership, curiosity, collaboration, and customer value. Sitting at the intersection of strategy, workflow innovation, and technical enablement, this role designs and scales the systems, processes, tooling (including AI capabilities) that empower creative teams to perform at their best, while leading thoughtful change management that ensures new behaviors and ways-of-working are adopted, sustained, and deliver measurable impact. Impact is defined as improved resource utilization, quality control and creative process alignment.

With the support of Creative, Brand Strategy, Account Management, Marketing, and Technology teams, you will work to ensure strategic alignment, reduce friction, simplify how we work, and enable rapid, high-quality delivery—guiding teams through transformation with clarity and care, and always prioritizing what is best for SAP and our customers.

Key Responsibilities

Strategic Program Leadership

• Lead cross‑functional initiatives that evolve our creative operating model, elevating transparency, speed, and alignment.
• Align across marketing functions to ensure that the vision for Brand’s creative operations is consistent with Global Marketing’s operating model.
• Anticipate gaps and proactively design scalable solutions that support SAP Brand & Creative team's operational delivery.
• Build roadmaps, frameworks, and measurable outcomes that reinforce accountability and shared success.

Creative Workflow & Process Optimization

• Reimagine, document, and continuously refine creative workflows with a focus on clarity, consistency, and removing internal friction.
• Establish scalable ways of working that support aligned decision-making and empower teams to move quickly.
• Champion continuous improvement by listening to diverse perspectives, soliciting feedback, and iterating openly.
• Assist with high-impact, high-visibility projects that require an agile team convening to meet executive-level projects.

AI Integration, Training & Adoption

• Lead the effort to introduce and scale AI-tools and workflows within the Brand & Creative team — with a focus on viability, adoption, and impact.
• Collaborate openly across teams to pilot solutions, gather feedback, and refine use cases that accelerate productivity and creativity.
• Establish guidelines, best practices, and quality guardrails for AI-assisted creative work.
• Drive change-management efforts grounded in clarity, transparency, and two‑way communication.
• Stay curious and actively explore emerging AI capabilities to unlock opportunities for efficiency and innovation.

Cross‑Functional Operations & Communication

• Serve as an operational connector across Brand Strategy, Account Management, Marketing, and Technology teams.
• Create clear, candid, and accessible communication channels, dashboards, and updates that improve alignment and trust.
• Facilitate cross-team decision-making by surfacing dependencies, risks, and insights openly.

Resource, Capacity & Demand Management

• Partner with Brand & Creative leaders to anticipate resourcing needs, support prioritization, and maintain clear visibility into workload and capacity.
• Strengthen intake and prioritization frameworks that enable Creative teams to focus on meaningful outcomes.
• Use data and insights to support proactive planning and responsible decision-making.

Performance Measurement & Insights

• Partner with Brand & Creative team leadership to define KPIs that measure efficiency, throughput, tooling impact, and operational health.
• Build dashboards and reporting mechanisms that help leadership act with clarity and confidence.
• Promote a culture of learning and continuous improvement through transparent insights and feedback loops.

Qualifications

• 5–8+ years of experience in Creative Operations, Creative Delivery or Program/Project Management.
• Strong understanding of end-to-end creative production workflows across brand, design, copy, video, and digital.
• Experience implementing or administering creative tooling and AI solutions.
• Excellent organizational, communication, and problem-solving skills with a bias toward ownership and action.
• Ability to influence, collaborate, and build trusted relationships across teams.
• Analytical, data-driven mindset with comfort navigating systems and process complexity.
• Experience leading operational transformation or change initiatives is a strong plus.

Success in This Role Looks Like

• Friction is reduced, decisions are clearer, and creative teams can deliver impactful work faster.
• Tools and AI solutions are adopted successfully and elevate both productivity and creativity.
• Cross‑functional teams operate with greater alignment, transparency, and shared purpose.
• Leadership can make informed decisions through accessible, accurate operational insights.
• The Brand & Creative team feels empowered, supported, and set up to continually improve and innovate.
  
  

This role reports into the VP of Brand Creative and Enablement.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 121,800 - 255,700 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449253 | Work Area: Marketing | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid