Senior Site Reliability Engineer for Customer Portal "SAP for Me"

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

We are looking for an experienced Site Reliability Engineer who will strengthen the reliability foundation for our mission-critical Customer Portal SAP for Me, a cloud-native, self-service, and transactional platform that is central to our digital business.

Specifically, you will:

• Establish and evolve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets for critical services.
• Improve observability across the platform (metrics, logs, tracing) and enhance actionable alerting.
• Reduce operational noise and increase signal quality to improve system transparency.
• Drive structured incident management and blameless post-mortem practices, contributing to measurable MTTR reduction.
• Eliminate operational toil through automation, improving CI/CD, infrastructure reliability, and self-healing mechanisms.
• Embed reliability-by-design principles into feature development together with engineering and product teams.
• Contribute to capacity planning, resilience engineering, and performance optimization.
• Act as a reliability multiplier by enabling teams to independently apply SRE principles.

Your work will directly impact system stability, customer trust, and operational excellence.

What you bring

• 5+ years of experience in Site Reliability Engineering, DevOps, or platform engineering in complex cloud-native environments.
• 8+ years of progressive experience IT projects
• Strong hands-on expertise with Kubernetes-based architectures.
• Practical experience with CI/CD pipelines and automation frameworks.
• Proven experience implementing and operating observability stacks (e.g., Prometheus, Grafana, OpenTelemetry, log aggregation tools).
• Experience working with Dynatrace is a plus.
• Solid knowledge of Infrastructure as Code (e.g., Terraform, Helm).
• Experience managing production incidents and conducting structured root cause analysis.
• Strong understanding of non-functional requirements (availability, scalability, performance).
• Ability to collaborate and influence cross-functional teams in an agile setup.
• Experience working in SAFe or similar scaled agile environments is a plus.
• Experience in supporting high-traffic platforms.
• SRE or cloud certifications are a plus.

Ideally, you also bring experience with high-availability customer-facing platforms and reliability governance models.

Where you belong

You will join SAP for Mel Agile Release Train (ART) — a cross-functional organization of ~15 teams developing and operating a large-scale, cloud-native platform.

The platform integrates with more than 50 backend business systems and runs in a modern Kubernetes-based environment (SAP Kyma).

You will work closely with: - Platform engineers and development teams - Product Owners and Product Management - Operations stakeholders - Our dedicated SRE Champion, who drives the reliability strategy and governance model This role is designed as a long-term internal capability to strengthen our reliability culture and operational maturity across the ART.

You belong in a collaborative, product-centric environment where engineering quality, automation, and measurable reliability outcomes matter.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 446887 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid